Student Financial Aid Counselor
Job no: 501563
Work type: Full-Time
Location: University City - Philadelphia, PA
Categories: Drexel University, Enrollment Management and Student Success
Job Summary
The Financial Aid Counselor serves as the main administrative role for the processing of federal, state and institutional financial aid programs. The position requires the employee to gain an in-depth knowledge of Title IV regulations, and all related University policies and procedures needed to successfully assist in the management of the University's aid programs. The Counselor is also responsible for providing excellent customer service to students, parents and other campus partners such as Drexel Central, the Office of the Bursar's, etc. The position requires the ability to help triage difficult student situations on the university's behalf, and the desire to work collaboratively with other offices on campus to successfully resolve student cases.
Essential Functions

• Learn and comply with current regulations for all federal, state, and university financial aid programs.
• Support daily operations centered around the processing of financial aid programs.
• Address financial aid incidents received via e-mail, assigned by call center or by phone.
• Participate in internal office committees as determined by the manager.
• Act as liaison with various university offices as appropriate.
• Recommend and administer policies/procedures for the administration of financial aid programs and daily activities of the financial aid office.
• Review/Prepare financial aid correspondence in all venues when necessary.
• Give presentations before students, parents and outside groups on the overall financial aid application process and program eligibility requirements.
• Understand and adhere to Drexel University's compliance standards as they appear in the Code of Conduct and Conflict of Interest Policy.
• Other duties as assigned.

Required Qualifications

• Minimum of a Bachelor's degree and 1 year of experience processing student financial aid.
• Working knowledge of COD and NSLDS.
• Ability to work independently and with little supervision.
• Strong organization skills.
• Ability to speak and/or present in public to diverse groups.
• Ability to work in person as needed, especially for events.
• Ability to work some evenings and weekends during the year.
• Excellent communication skills, both verbal and written.
• Ability to work with diverse students and families.

Preferred Qualifications

• Working knowledge of financial aid systems such as Banner/Ellucian SIS and PHEAA.

Physical Demands

• Ability to lift up to 25lbs.

Location
Hybrid: Remote/University City, Philadelphia PA
Additional Information
This position is classified as Exempt , grade I. Compensation for this grade ranges from $41,120 - $61,680 per year . Please note that the offered rate for this position typically aligns with the minimum to midrange of this grade, but it can vary based on the successful candidate's qualifications and experience, department budget, and an internal equity review.
We encourage you to explore Drexel's Professional Staff salary structure and Compensation Guidelines & Policies for more details on our compensation framework.
You can also find valuable information about our benefits in the Benefits Brochure.
Special Instructions to the Applicant
Please make sure you upload your CV/resume and cover letter when submitting your application.
Review of applicants will begin once a suitable candidate pool is identified.
Advertised: May 28 2024 Eastern Daylight Time
Applications close: Jun 30 2024 Eastern Daylight Time