Drive AVI is Hiring a Spanish Speaking Dispatcher for Non Emergency Medical Transportation (NEMT) Near Hallandale, FL
MUST TO SPEAK SPANISH and ENGLISH! Experience: Required to have dispatching experience in NEMT! Location: Remote Schedule hours: 6am-6pm EST , Working Days: Monday to Friday, with weekend availability. RESPONSIBILITIES:Scheduling:
You will schedule vehicles to pick up and drop off clients to their medical appointments
You will inform drivers of their assignments for the day and/or week
You must be able to schedule last-minute trips requests and be sure the clients reach their appointments on-time
Communication:
You will communicate with patients, healthcare providers, and drivers to ensure that everyone is aware of the schedule and any changes that may occur
You will be listening and speaking to people by dispatching software and phone. Your ability to listen, speak plainly and communicate effectively will be necessary
You will work in a fast-paced environment and must be able to multitask, communicate effectively, and manage your time efficiently
You must be organized, detail-oriented, and able to work well under pressure
Handling Problems:
You will need to resolve any issues or complaints. Including scheduling conflicts, driver behavior, billing disputes, any vehicle problems
You will need to be able to prioritize the most important situations and think quickly on your feet
You sound think ahead and anticipate potential problems, such as allowing extra time during stormy weather
Reporting:
You will responsible for completing all required paperwork on time
You will provide reports and analysis of transportation services to management and other stakeholders
You will maintain accurate records of all transportation requests, including patient information, pick-up and drop-off times, and billing information
Monitoring Safety:
You will need know about limits on how long drivers can work without rest and take that into consideration when making schedules
You need to decide the safest course of action, such as getting emergency help when a vehicle is involved in a roadway situation
Monitoring the performance of transportation providers to ensure that they meet service level agreements and quality standards