Company:Driven Brands We invite you to join us at Driven Brands! Headquartered in Charlotte, NC, Driven Brands (NASDAQ: DRVN) is the largest automotive services company in North America, providing a range of consumer and commercial automotive needs, including paint, collision, glass, vehicle repair, oil change, maintenance and car wash. With over 4,500 centers in 15 countries, Driven Brands is the parent company of some of North America’s leading automotive service brands including Take 5 Oil Change, Take 5 Car Wash, Driven Glass, Meineke, Maaco, CARSTAR, and more. Our network services over 50 million vehicles annually and generates more than $5 billion in system-wide sales each year. Our culture inspires high performance and innovation, enabling our employees to go further, faster in their careers. With amazing people and great brands, we confidently look forward to exciting growth ahead, and believe in following the values that support this vision. JOB DESCRIPTION: Duties & Resp: Provides technical support to the organization's internal users of computer applications and hardware (e.g., PCs, servers, mainframes) | Answers questions regarding system procedures, online transactions, systems status and downtime procedures and is typically located within a call center | Collaborates with network services, software systems engineering and/or application development in order to restore service and/or identify problems | Maintains a troubleshooting tracking log ensuring timely resolution of problems. KSAs: Developing professional expertise. Applies company policies and procedures to resolve a variety of issues. Full use and application of standard principles, theories, concepts and techniques. Provides resolution to an assortment of problems of moderately complex scope where analysis of situations or data requires a review of a variety of factors. Exercises judgment within defined policies, procedures and practices to determine appropriate action. Normally receives established instructions on routine work, detailed instructions on new projects or assignments. Work is reviewed for accuracy and overall adequacyContributions to the fulfillment of projects and organizational objectives. Failure to achieve results or erroneous judgments or recommendations may require the allocation of additional resources to correct and/or achieve project goalsPrimarily intra-organizational with occasional inter-organizational and external customer contacts on routine matters. May provide limited guidance to lower level staff. Builds productive internal and/or external working relationships. University Degree / Diploma and 2-4 years. May have Master’s / Graduate Degree and 0-2 years.