Company:Driven Brands About Fix Auto: Fix Auto (a division of Driven Brands) has been in operation for more than 35 years. We perform Auto Body & Collision Repair Services and we are considered experts in the industry. Fix Auto is recognized by all major insurance carriers for referral business and we maintain specific Direct Repair Programs with carriers as the Auto Collision Repair Shop of Choice. Customer Service Excellence is our #1 Priority. The impeccable quality of our service is shown by the loyalty and satisfaction of our customers as measured in third party Customer Service Reports. We take care of everything for the Customer, keys to keys, as well as offer a lifetime guarantee on our work and services. Additionally, we ensure all vehicles are repaired to manufacturer specifications by certified repair technicians ensuring safety and the highest quality repair. Fix Auto prides itself in offering one of the most desirable cultures and work environments that you will find anywhere in the industry. Therefore, we only hire the elite, highest quality people out there. We are committed to our team members training, growth and success and we are invested in ensuring our team members reach their goals. Compensation & Benefits: We offer additional benefits including health and life insurance, 401K, and paid time off. We pride ourselves in offering a competitive compensation package to ensure our team members are satisfied and taken care of based on individual performance and contribution. JOB DESCRIPTION: Job Description: Repair Planner (Estimator) The Repair Planner is an hourly position with commission-based earnings in the Southern California market. The Repair Planner for Fix Auto must be an experienced professional in repair planning for auto collision repair and must be proficient with most insurance company direct referral programs. Job Responsibilities: Write a complete auto body collision repair plan after the vehicle is disassembled Ability to identify express repairs and schedule vehicles appropriately to obtain cycle time efficiency. Partner with the Customer Care Specialist to ensure customer communication and file accuracy. Ability to increase sales and profitability by properly allocating labor resources, sales mix analysis & calculator upload and ensuring repair vs replace when applicable. Knowledgeable in metal, refinish and plastic repair techniques. Build and maintain strong DRP relationships, adhering to individual insurance carrier performance metrics and standards. Ensure all DRP portals are reviewed and updated. Source, order & receive parts per insurer and company guidelines along with the parts coordinator. Manage the repair process from beginning of repair to the end of the repair. Provide an exceptional customer service experience through communication and setting expectations with the customer, ensuring a quality and time efficient repair. Ensure quality is checked at each level of the vehicle repair, all repairs are performed according to OE standards and BAR regulations including performing necessary scans Responsible for ensuring final bill and estimate accuracy; all supplements are noted and authorized, all customer authorizations are noted throughout the repair, payment is received within 31 days of delivery, parts are listed correctly, ready to bill at delivery of vehicle including DRP closing documents. Skills/Qualifications: I-CAR certification are preferred. I-CAR certification is mandatory within one year of employment State appraiser’s license required within six (6) months of employment. At least 3 years of DRP writing experience, along with outstanding insurance relations Proficient with both Mitchell and CCC estimating systems, ERAC and DRP management systems. Exceptional CSI scores of 90% or higher, laser focus on quality repairs and customer service excellence Knowledge of metal/refinish replacement and repair techniques Behavioral Excellence Required: Utilizes intuition and critical thinking when writing a repair plan. Excellent interpersonal skills, responsive listening and critical thinking aptitude. Excellent oral and written skills, detail oriented, punctual. Maintain a professional appearance, positive attitude with cooperation, and leadership style with all team members and customers. Perform all assigned activities according to the Standardized Operating Procedures of the company Continuously strive to improve the efficiency of sales, key performance metrics and overall company operation. Willing to participate in company meetings and training programs to grow and interact with team members. Extend normal working hours as necessary to accommodate workload and customer requirements Position Location: California Compensation Range: $17.80 - $50.00 Compensation Frequency: Hourly Base pay offered may vary depending on actual location, job-related knowledge, skills, and experience. Supplemental pay types may include commissions or bonus incentives, depending on the role. Driven Brands offers a variety of health and wellness benefits including paid time off and holiday pay. Details regarding our benefits can be found here: https://www.drivenbrandsbenefits.com