Job details

The Associate Manager oversees the operation of a DriveSafe location. The ideal candidate has experience leading a team to achieve high standards and goals, is comfortable with customer service and sales, and can multi-task and prioritize in a fast-paced environment.

Duties and Responsibilities

• Monitor and analyze operational key performance indicators (KPIs) and implement tactical measures to improve performance.
• Manage and coordinate scheduling of instructors, students, and company vehicles to maximize cost efficiency, customer satisfaction and employee satisfaction.
• Oversee state compliance standards and requirements for the assigned location by working closely with the company’s internal audit team and communicating and training employees on state requirements.
• Manage the customer service and sales functions by supervising customer service team members if applicable, addressing escalations, and servicing customers directly over the phone and in person when needed.
• Lead and manage a team by overseeing daily operations, implementing performance management practices, offering coaching and training, managing employee relations, facilitating recognition programs, reviewing payroll, and fostering a positive team environment.
• Plan and develop systems and procedures to improve the operating quality and efficiency of the DriveSafe Center.
• Analyze and document business processes and problems. Develop solutions to enhance efficiencies.
• Drive market growth through proactive sales initiatives and brand-building activities, while fostering relationships and leveraging industry knowledge to maximize sales opportunities
• Other duties and responsibilities as needed

Benefits

• Eligibility to participate in the company’s group health plan, dental, vision, long term disability and basic life effective the first day of the month following 60 days of employment.
• Paid Time Off, starting at 13 days accrued per year, and 7 paid holidays.
• 401k Retirement Benefit: Employees age 21 and up who have completed 12 months of employment and 1000 hours worked may participate in the company’s 401k retirement benefit to which the company contributes a match of up to 4% of the employee’s wages.
• Employee discount program

Diversity, Equity, and Inclusion Statement

At our driving school, we believe in promoting diversity, equity, and inclusion in all aspects of our operations. We are committed to creating a safe and welcoming environment for all students, regardless of their race, ethnicity, national origin, sex, sexual orientation, gender identity, age, or religion.

We recognize that everyone comes from different backgrounds and experiences, and we strive to reflect this diversity in our team, our teaching methods, and the resources we provide to our students. By fostering an inclusive culture, we believe we can provide a more enriching and educational experience for all. This is why we actively recruit and retain a diverse group of instructors and ensure that our curriculum and materials are inclusive and culturally responsive.

We will be accepting applications until June 17th.

Qualifications

• Over 21 years of age
• Bachelor’s degree preferred.
• 2 years of experience in people management including talent management, scheduling, payroll, and employee relations.
• 2 years of experience in department/location management, ideally as the primary supervisor overseeing a brick and mortal business unit.
• 1 years of experience with Colorado drivers’ education preferred
• Business acumen including knowledge or experience with KPIs and basic financial reporting
• Customer service orientation with both internal and external stakeholders
• Orientation to innovative problem-solving
• Comfortable with direct sales of services when necessary
• Responsible, dependable, and detail oriented
• Self-disciplined and able to multi-task/prioritize
• Comfortable with digital technologies
• Safe driving history - a Motor Vehicle Record check will be reviewed
• Valid Colorado Driver’s License