79 Technical Support Analyst Jobs in Orlando, FL
DRMP, Inc is Hiring a Technical Support Analyst Near Orlando, FL
Employment Type: Full Time
Location: Orlando, FL
Reporting To: Orville Williams
DescriptionAs a Technical Support Analyst, you will be responsible for customer service and routine maintenance of the computer desktop environment by analyzing and resolving computer hardware & software issues, installing hardware and software, and supporting local and remote end-users. Your tasks will include general end-user support and performing hardware/software maintenance, upgrades, and configurations.
In order to be successful in this role, you must have the ability to multi-task and support user issues via telephone and remote access applications. *You will also be responsible for providing first-level support to users for various desktop applications, operating system issues, as well as user settings.Your Primary Responsibilities Will Include
- Primary position responsibility is supporting end-users and customer service.
- Respond to requests for technical assistance in person, via phone, and electronically.
- Follow Help Desk operating procedures; accurately resolve and document all tickets using a ticket tracking system.
- Identify and escalate situations requiring urgent attention - redirect problems to appropriate technical resources.
- Configure, support, troubleshoot, and resolve issues associated with desktop and laptop computers, printers, remote access, and file shares.
- Configure, support, troubleshoot, and resolve issues associated with Microsoft Office 365 and other applications.
- Configure, support, troubleshoot, and resolve issues associated with Audio Visual and video conferencing equipment.
- Support, troubleshoot, and resolve issues related to network issues.
- Creating configuration and user documentation of supported applications and systems.
- Create user accounts based on company policies
- Performs hardware & software installs, desk moves, adds, and changes as required
- Ability to manage time effectively and set priorities appropriately in a dynamic, time-sensitive environment.
- Bachelor’s or associate degree preferred.
- A or Net certifications preferred.
- At least, one-year technical support preferred.
- Experience with Microsoft Windows Operating Systems - Desktop and Enterprise Systems, e.g., Windows 11.
- Experience with Microsoft Office 365
- Experience with Apple OS X
- Experience with Inventory/Procurement/Asset Management is a plus.
- Friendly presence and helpful attitude; good interpersonal skills and ability to work well with others.
- Excellent oral and written communication skills.
- Ability to provide technical support over the phone, professional demeanor, previous customer service experience strongly desired.
- Good problem-solving skills: ability to visualize a problem or situation and think abstractly to solve it.
- Ability to remain productive during slower times, be able to multitask effectively during busy times.
- Ability to always exercise patience and professionalism.
- Ability to work with or without direct supervision.
- Ability to travel to remote offices on an as-needed basis.
- Flexibility to work with varying hours, overtime, and on weekends with minimal notice.
- Strong work ethic and emphasis on attention to detail.
- Must be able to lift 50 lbs., reach, bend, stretch, stand, sit, twist, and stoop for extended periods of time.
- Must have a valid driver's license.
- Excellent compensation package
- Outstanding holiday and paid-time-off programs
- 401(k) Plan and Match
- Career Path Development Program (Management & Technical Career Tracks)
- Mentorship Program
- Tuition Reimbursement
- Parental Leave
- Competitive health and dental insurance premiums
- Variety of voluntary benefit options
- Short-Term Disability/Long-Term Disability
- Company-furnished life insurance
- Employee Assistant Program (EAP)
- Flexible Spending Account
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Job Summary
Full Time
Business Services
$64k-80k (estimate)
05/26/2024
06/22/2024
drmp.com
JACKSONVILLE, FL
200 - 500
1977
GLEN LUSINK
$10M - $50M
Business Services
Related Companies
About DRMP, Inc
Founded in 1977, DRMP, Inc. is a privately-held, employee-owned, multi-discipline civil engineering and surveying firm that develops innovative design solutions for infrastructure development in the public, private and industrial sectors. With offices throughout the southeastern United States and 500 employees strong, DRMP specializes in civil engineering, surveying and mapping, ecological services and construction engineering inspection, transportation engineering and water resources/stormwater engineering. We are also aware that being a successful firm in this industry is not solely based on... our capabilities to design, survey, inspect or study but to incorporate sustainability into our projects and enhance the quality of life in the communities in which we serve. It is the blending of all these elements that truly differentiates DRMP from our competitors. Our Mission: To continue excellence in delivering sustainable civil infrastructure services while enhancing opportunities for our employees and the communities we serve. Our Vision: To be one of the most valued and trusted resources for the planning and development of infrastructure throughout the southeastern United States in the eyes of our clients, employees and communities where we live.
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The job skills required for Technical Support Analyst include Technical Support, Customer Service, Problem Solving, Operating System, Help Desk, Written Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Technical Support Analyst. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Technical Support Analyst. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Technical Support Analyst positions, which can be used as a reference in future career path planning. As a Technical Support Analyst, it can be promoted into senior positions as a Technical Support Analyst II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Support Analyst. You can explore the career advancement for a Technical Support Analyst below and select your interested title to get hiring information.
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