As the region's leading provider in waterproofing and foundation repair services, DryZone Basement Systems knows the importance of providing a remarkable customer experience. Our Customer Care team represents the first point-of-contact with homeowners, and we aim to “wow” all of them. We care deeply for and strive to build a long-term relationship with each customer.

We want our employees to know that they are appreciated and valued every day, and we want them to experience success in a way they never imagined for themselves. We have a tremendous amount of resources available for all employees, including training on digital learning platforms, as well as a competitive benefits program. We’re a member of the most recognized and successful home contracting network in the country, Contractor Nation, which provides many opportunities to learn, grow and reach an even greater level of success.

What we provide you:

• Competitive base pay bi-weekly bonus
• Great benefits, including health, vision, and dental insurance and paid time off
• Best in-class training and state-of-the-art software that sets you up for success
• A trusting, respectful, and fun culture
• Opportunities for your professional growth at a company you can be proud to represent

What you would do:

• Provide a remarkable customer experience
• Answer inbound calls, set sales appointments, set annual maintenance or customer warranty service appointment, and follow up with customers on a variety of issues/occasions
• Preform outbound calls, mail postcards, and send emails regarding estimates, maintenance, and other customer-related issues
• Ensure all paperwork, data entry, and correspondence is accurate, timely, and completed according to company procedure
• Perform administrative functions to support all departments as needed

What we need for this role:

• Minimum 2 years of recent customer service experience
• Bilingual (English/Spanish), preferred, but not required
• Ability to handle a high volume of inbound and outbound calls
• Knowledge of customer service principles and practices
• Strong computer skills
• Strong verbal and written communication
• Ability to handle a variety of tasks
• Ability to perform accurate data entry
• A dependable, resilient, customer-focused team player

If you are seeking a stable and rewarding career with growth opportunities and want to be part of a winning team, apply today!

Job Type: Full-time

Pay: $19.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years
• 3 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Experience:

• customer service: 2 years (Required)

Work Location: In person