9 Customer Service Supervisor Jobs in Carteret, NJ
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DSV – Global Transport and Logistics is Hiring a Customer Service Supervisor Near Carteret, NJ
Location: USA - Dole Packaged Foods, LLC, Carteret
Division: Solutions
Job Posting Title: Customer Service Supervisor - 83919
Time Type: Full Time
The Customer Service Supervisor is responsible for the day to day activities of the customer service department. The supervisor is responsible for training CSR’s of the daily operations for the customer service group. The Customer Service supervisor must have a solid understanding of manufacturing, planning, and transportation. ESSENTIAL DUTIES AND RESPONSIBILITIES
- Develops and maintains positive customer relationships
- Communicates effectively with customers, vendors and team members
- Provides overall responsibility for ensuring accurate data capture and system entry
- Proactively utilizes data and problem solving skills to resolve internal team, customer service and vendor issues
- Continually looks for internal and customer process improvement processes
- Develops and promotes a team environment
- Responsible for all aspects of personnel management including associate performance feedback, training, management, mentoring and progression development
- Assists with implementation and testing of new account start ups
- Provides support to teams located at customer sites
- Supports presentations for new customer sales, implementations and customer visits
- Presents data and findings in front of the Customer
- Supports sales team on new sales opportunities and quantifying value
- Reviews, updates and maintains standard operating procedures (SOP’s)
- Meets or exceeds all team KPI’s for Customer Service
- Budget management and responsibility
- Conducts project work as required
- Monitor the CRM tool to ensure all customer communication is replied to within two hours of inquiry.
- Ensure all departments are covered at all times ( cross training)
- Ensure follow up occurs with supervisors if requests are not answered.
- Manage time off schedule to ensure all areas are covered and all billing requirements are met.
- Work with the CSR staff to ensure all meeting are attended and notes are taken recapping the meetings to ensure all parties have the same understanding of the meeting results. Job Description 3/16/17 OTHER DUTIES
- Performs other duties as required SUPERVISORY RESPONSIBILITIES
- Ensures direct reports deliver projects within scope and on time and meet customer expectations
- Manages team vacations schedules and work load of team to assist in project prioritization
- Development of direct reports
- Responsible for employment decisions regarding staff and performance management PREFERRED QUALIFICATIONS
- Must have a High school diploma or general education degree (GED).
- Minimum of 2 years in transportation/supply chain management in a 3PL environment.
- College degree or related field required or equivalent combination of education and work.
- Minimum of 2 years of successful management experience in a logistics, customer service or related field required. SKILLS, KNOWLEDGE AND ABILITIES
- Proficient with all Microsoft Office applications; i.e. Project, Word, Excel, Access, Visio, Office
- Ability to accomplish tasks in a timely manner.
- Strong interpersonal skills with the ability to work independently or within a group.
- Analytical and a solid mathematics foundation is a must.
- Ability to adapt to change and work in a fast-pace environment.
- Prior experience with Transportation Management Software.
- Good Communication
- Great organizational skills
- Ability to work under pressure and meet targets
- Good problem solving abilities PHYSICAL DEMANDS AND WORK ENVIRONMENT The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee uses his/her hands to finger, handle or feel objects, tools or controls; reach with hands and arms; stoop, kneel, or crouch; talk or hear. The employee uses computer and telephone equipment. The employee also regularly lifts and/or moves objects up to 10 pounds. Specific vision requirements of this job include close vision and distance vision. WORK ENVIRONMENT Job Description 3/16/17 The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee rarely is exposed to cold, warm, hot humidity weather conditions, fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate.
DSV – Global transport and logisticsDSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You’ll join a talented team of approximately 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature’s terms.
We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of a progressive and versatile organisation, we’ll support you and your need to achieve your potential and forward your career.
Visit dsv.com and follow us on LinkedIn , Facebook and Twitter .
Job Summary
Full Time
Logistics Services
$67k-88k (estimate)
07/22/2024
08/06/2024
dsv.com
ISELIN, NJ
15,000 - 50,000
1894
MICHAEL MARLOW
$500M - $1B
Logistics Services
Related Companies
The job skills required for Customer Service Supervisor include Customer Service, Problem Solving, Billing, CSR, Microsoft Office, Communicates Effectively, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Supervisor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Supervisor. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Supervisor positions, which can be used as a reference in future career path planning. As a Customer Service Supervisor, it can be promoted into senior positions as a Customer Service Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Supervisor. You can explore the career advancement for a Customer Service Supervisor below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Supervisor, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Supervisor for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Supervisor job description and responsibilities
Guide and direct customer service team towards achieving operational goals.
04/06/2022: New Haven, CT
Ensure that customer service team has excellent communication, problem solving and professional phone etiquette skills for achieving customer satisfaction.
03/09/2022: Savannah, GA
Provide supervision and technical assistance to customer service team to attain departmental and organizational goals.
03/22/2022: Lafayette, LA
Perform annual reviews, appraisals and performance management reviews for the customer service staff.
04/02/2022: Racine, WI
Monitor business and process metrics to measure and manage customer service effectiveness.
05/09/2022: Augusta, GA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Supervisor jobs
Workers must be patient and polite, especially when dealing with difficult or angry customers.
03/28/2022: Durham, NC
The culture must be one of really honestly respecting and valuing staff and customers.
03/01/2022: Newark, NJ
Listen attentively and actively and they must take ownership and responsibility.
03/23/2022: Shreveport, LA
They must be carefully attuned to the needs of a potential customer, or even an unsatisfied one.
04/30/2022: New Brunswick, NJ
Good customer service should be offered with politeness, respect and understanding.
02/11/2022: Pine Bluff, AR
Step 3: View the best colleges and universities for Customer Service Supervisor.
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