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Duetto is bringing a modern analytics and revenue strategy platform to the world’s most innovative full-service hotels, resorts, and casinos.
Overview
As a Customer Marketing Manager at Duetto, you will be responsible for developing and executing marketing strategies aimed at engaging and delighting our existing customer base. You will collaborate closely with cross-functional teams to create and deliver compelling campaigns, content, and programs that drive customer satisfaction, loyalty, and advocacy. The ideal candidate will possess a deep understanding of B2B SaaS marketing, exceptional communication skills, and a proven track record of successfully implementing customer-focused marketing initiatives.
You will also have a heavy involvement in partner marketing as engagement with our partner network is critical to the success of our customer marketing efforts and cross sell / upsell efforts.
Success in this role will be attached to customer upsell opportunities, customer advocacy and loyalty scoring and customer renewal metrics. Apply data analytics and customer insights to measure the impact of marketing initiatives; use this information to optimize strategies, enhance customer engagement, and drive business outcomes.
Customer Marketing Manager, Responsibilities:
Customer Engagement:
Advocacy Programs:
Sales Enablement
Content Development:
Feedback and Insights:
Qualifications:
About You
About Duetto
We are a team of passionate hospitality and technology professionals delivering a modern platform to hoteliers in over 60 countries. Our solutions address the biggest problems faced by the hospitality industry by simplifying distribution complexity and optimizing profitability with unique and powerful applications that increase conversion, guest loyalty, operational efficiency and revenue. Our goal is to become the most trusted, effective and widely used hotel technology company in the world. Founded in 2012, Duetto is headquartered in San Francisco with offices in Las Vegas, London, Singapore and Buenos Aires. Duetto is backed by leading investors: Warburg Pincus, Accel Partners, Icon Ven Icon Ventures, and Battery Ventures. If you want to be a part of a fast-growing company, working with amazing people tackling big challenges in a massive industry, then Duetto is looking for you.
Full Time
Business Services
$91k-119k (estimate)
01/06/2024
08/06/2024
duettomanagement.com
San Francisco, CA
<25
Business Services
The job skills required for Customer Marketing Manager include Insight, Project Management, Digital Marketing, B2B, Communication Skills, Verbal Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Marketing Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Marketing Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Marketing Manager positions, which can be used as a reference in future career path planning. As a Customer Marketing Manager, it can be promoted into senior positions as a Marketing Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Marketing Manager. You can explore the career advancement for a Customer Marketing Manager below and select your interested title to get hiring information.
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Delivering an exceptional customer experience using various customer success and customer relationship management techniques.
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Analyze performance of all marketing and non-marketing programs for customers.
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Manage various program operations and ensure compliance to marketing budget and schedule.
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Analyze marketing campaigns on monthly basis and prepare reports for stakeholders.
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Designing, managing, and evaluating marketing campaigns.
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Career tips from people on Customer Marketing Manager jobs
Need to stay up-to-date with the latest technology, tools and marketing platforms.
05/02/2022: Mesa, AZ
Pursue an MBA for Advancement (Optional).
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Earn a certification or certificate.
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Familiarity with B2B marketing, lead generation and sales processes.
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Proven track record of understanding customer needs and decision-making process.
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