146 Customer Success Manager Jobs in Austin, TX
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Duetto is Hiring a Customer Success Manager Near Austin, TX
- 2 years' relevant experience in hospitality, technology, or travel industry.
- Hotel Revenue management is preferred / ideal.
- Intermediate level understanding of the application and functions within Duetto
- Advanced level of revenue management, or related specialty
- Based in the US - preferably in the southwest
Job Overview & RequirementsResponsible for managing the interaction between all stakeholder groups, Customer Success expectations and project success criteria. A creative problem solver. As a trusted advisor, you will use your expertise to assist our clients daily in maximizing all that Duetto products have to offer. Responsible for understanding customer requirements, managing implementation, and driving adoption by providing recommendations that align with specific business needs. The position requires a confident, goal-focused business manager who is a team player.
What you will do
- Have deep business and technical knowledge of Duetto's pricing and revenue optimization solutions and additional products
- Serves as the voice of the customer while conducting remote / onsite meetings
- Manages all post-sales activity for their assigned accounts (onboarding, personalized training, continued support, escalations)
- Analyzes data to determine market trends and speaks with customers about the most relevant features / functionality for their specific needs
- Support sales and marketing through sales tools, training and market expertise to ensure their ability to effectively position and sell products.
- Conducts analyzes to understand how our products can address issues
- Resolves any business issues for the client including (business practices, system, configuration, and system usage and monitoring)
- Interact and provide support within assigned team and other departments
- Creates a positive and productive environment within the department
- Update CS related info and customer information in Salesforce
- Run customer reports in Tableau
- 2 years experience in Hospitality Revenue Management
- Client Centered Approach and Professional Orientation
- Good team player, flexible and a positive attitude
- Strong relationship-building, product knowledge, planning, and execution skills
- Analytical approach to identification and resolution of complex problems
- Proven verbal and written communication skills
- Ability to work with customers without oversight
- Strong desire to work directly with clients to solve business issues
- Proficiency in word processing, spreadsheets, presentation creation, and email applications
- Strong understanding of revenue management principles and practices
- Excellent communication and interpersonal skills
- Ability to think on your feet
- Strong organizational skills
- Ability to travel 4-5 times a year.
- Knowledge of CRM systems (i.e. Salesforce.com, Oracle, etc.)
- Hotel experience in Revenue Management
- Project Management
- Proven experience in a customer-facing role, preferably in customer success or account management
- A developed business and technical knowledge of Duetto's pricing and revenue optimization solution and additional products
Job Summary
Full Time
IT Outsourcing & Consulting
$105k-146k (estimate)
08/01/2024
08/29/2024
duettocloud.com
SAN FRANCISCO, CA
100 - 200
2012
PATRICK BOSWORTH
$10M - $50M
IT Outsourcing & Consulting
Related Companies
About Duetto
With team members all over the world, Duetto's cloud technology is improving the lives of hoteliers everywhere by providing pricing, financial forecasting and group business solutions that optimize for the small decisions -- so you can focus on the big decisions and executing your revenue strategy. Let us unlock your data so you can unlock more revenue. Learn more at www.duettocloud.com.
The following is the career advancement route for Customer Success Manager positions, which can be used as a reference in future career path planning. As a Customer Success Manager, it can be promoted into senior positions as a Customer Success Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Success Manager. You can explore the career advancement for a Customer Success Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Success Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Success Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Success Manager job description and responsibilities
Having a customer success manager overseeing the onboarding process helps with retention.
01/03/2022: Pueblo, CO
Customer success managers should have strong organization and presentation skills, but those things can be taught.
12/19/2021: Modesto, CA
They monitor their customers’ happiness closely so that they are able to offer solutions before problems occur.
02/13/2022: Everett, WA
Take time to understand what each customer needs and help customers take the shortest route possible.
01/23/2022: San Jose, CA
The customer success manager characterizes himself with being organized, presentable and acquiring technical skills.
01/07/2022: Minneapolis, MN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Success Manager jobs
Customer success managers are both salespeople and support professionals.
12/15/2021: Las Cruces, NM
During the operational stage (also known as “Business as usual), Customer Success Managers often provide technical know-how, expertise, and training to customers with the goal making them successful and keeping them satisfied with the business’s products
01/02/2022: Longview, TX
A good Customer Success Manager must have a thirst for knowledge, the ability to learn quickly and easily grasp new software applications.
02/21/2022: Pueblo, CO
Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs.
12/22/2021: Temple, TX
Customer Success Managers must be strong, natural advocates.
02/15/2022: Clearwater, FL
Step 3: View the best colleges and universities for Customer Success Manager.
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