14 Provider Support Assistant - Durham Jobs in Durham, NC
Duke University is Hiring a Provider Support Assistant - Durham Near Durham, NC
Learn more about us: https://dhip.dukehealth.org/about-us
JOB LOCATIONDuke South Clinics - 40 Duke Medicine Circle
Job SummaryWe are seeking a Provider Support Assistant to perform administrative responsibilities in support of one or more physician(s) and/or advanced provider(s).
Job Duties And Responsibilities
- Apply knowledge and skills to resolve complex and routine administrative problems in conjunction with the faculty and supervisor.
- Plan and schedule work ensuring proper communication to effectively meet the needs of day-to-day operations.
- Coordination of the visiting scholar process for the faculty supported.
- Control and maintain divisional or departmental files, reports, and correspondence required for reference and efficient operation of division or department.
- Compose letters and statements independently requiring interpretation and application of departmental policies, procedures, rules, and regulations; determine which correspondence to respond to or which to bring to supervisor’s attention based on content of communication and broad knowledge of departmental programs and activities.
- Schedule and coordinate arrangements for seminars and conferences and establish appointments, meetings, and speaking engagements for faculty.
- Attend monthly division staff meetings, or other meetings as requested by faculty, and record minutes.
- Responsible for ordering office supplies and tracking related expenses.
- Coordination of departmental personnel activities including travel itineraries for faculty, parking passes, CV maintenance, and related reimbursements.
- Obtain complete information on incoming calls and document/route in Maestro Care appropriately.
- Assist callers (outside medical providers, laboratories, pharmacies, and patients) or direct the caller to the appropriate person or group (Appointment center, clinic, nurse, or provider). Work closely with the clinic team to ensure patient questions are answered promptly and appropriately.
- Retrieve voicemails and record all information and return the patients call or route appropriately.
- Print/Route letters and clinic notes.
- Process scheduling change forms, make sure changes are reflected in Maestro Care and QGenda and make sure patients are bumped in a timely fashion.
- Enter scheduling inquiries and follow up if scheduling issues are not addressed, review schedules to identify cancellations and potential scheduling errors, communicate as appropriate with the scheduling center.
- Send referrals to outside facilities as requested by faculty.
- Upload outside medical records, request outside images and upload images.
- Assist in the organization, management, and distribution of faxes.
- Perform other related duties as assigned by faculty and supervisor.
- High school diploma or equivalent education required.
- One-year experience of clerical or general office support required.
Some roles within our organization may encompass essential job functions requiring distinct physical and/or mental capabilities. Further details and accommodation requests will be addressed by individual hiring departments.
Duke Health Integrated Practice is dedicated to Equal Opportunity Employment, fostering a diverse workforce without regard to age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
We aspire to build a community grounded in collaboration, innovation, creativity, and belonging. Our shared achievements rely on a dynamic exchange of ideas, flourishing best when a multitude of perspectives, backgrounds, and experiences thrive. Upholding these values is a collective responsibility within our community.
This job description aims to outline representative responsibilities for this title, not an exhaustive account of specific duties. Employees may be assigned job-related tasks beyond those explicitly outlined here.
Job Summary
Full Time
Colleges & Universities
$39k-48k (estimate)
06/08/2024
06/29/2024
duke.edu
DURHAM, NC
7,500 - 15,000
1938
RICHARD BRODHEAD
$3B - $5B
Colleges & Universities
Related Companies
About Duke University
The Nicholas School of the Environment at Duke University is one of the worlds leading graduate and professional schools for the interdisciplinary study of the environment. The Nicholas School creates knowledge and leaders of consequence for a sustainable future through a new paradigm in research and education: one that attempts to understand the Earth, the environment, and people and human institutions as an integrated whole, and to use that understanding to foster and spread the ethic of environmental stewardship. Located in the heart of the Duke campus, the school provides a comprehensive m...ultidisciplinary program focused on the relationship of the environment and society to prepare scientists, managers and policymakers to promote the sustainable use of Earths resources. The Nicholas Schools program is enhanced by strong collaborations with Dukes Nicholas Institute for Environmental Policy Solutions and Dukes eight other graduate and professional schools. The Nicholas School has produced alumni who are leaders in conservation management, industry, government, environmental consulting, and academia. Students emerge from our program as multi-talented problem solvers who are poised in a corporate boardroom, confident on Capitol Hill, and comfortable in natural surroundings.
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