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About Duke Primary Care
Pursue your passion for caring with Duke Primary Care, which offers family, adolescent, and internal medicine services as well as urgent, general pediatric, and virtual care at nearly 50 clinic locations across central North Carolina.
SERVICE ACCESS MANAGER - DUKE PRIMARY CARE
Occ Summary
Manage service access activities and staff to achieve continuous and optimal patient care.
Work Performed
Supervise and coordinate activities of a clinic/department to include establishing and maintaining systems for patient flow through the clinic /department and the utilizationof clinic and ancillary facilities and man power. Direct and coordinate all scheduling, check-in, check-out, and financial services activities within the clinic/department. Actively participate on committees to achieve desired outcomes and ensure follow-up on action plans (operating processes, policies and procedures, utilization of space, increase revenue, supply utilization, personnel, etc). Serve as a representative for the clinic/department to both internal and external groups. Plan and schedule work for the front-end staff, ensuring proper distribution of assignments and adequate manning, space and facilities for subsequent performance of duties. Train new personnel. Communicate and model the values of DUHS through orientation, development, mentoring, performance counseling and evaluation of staff. Plan and implement strategies to promote effective recruitment,retention and development of diverse work teams.Directly responsible for all personnel actions including, but notlimited to, hiring, performance appraisals, promotions, vacation schedules, and maintaining payroll records and time reports. Coordinate diagnostic and treatment activities of the clinic/department with services of other departments to ensure effective patient care and efficient service. Greet and provide assistance to visitors and patients. Explains policies and procedures, and resolves problems. Maintain liaison with professional medical staff and other personnel in administrating policies and procedures regarding patient flow and utilization of space, time, supplies, and equipment. Develop policies and procedures to improve patient care and utilization of clinic/department resources. Maintain interface with physicians, patient relating to clinic services. Collect and analyze data for the prepare and administrative staff to provide information and to resolve problems of composite reports and special projects. Generate, analyze and interpret entity-specific reports relating to department performance, staff performance, financial performance. Independently execute appropriate action plans based on findings. Enforces regulatory and compliance requirements (HIPPA, JCAHO, etc). Accountable for understanding, enforcing and following all internal controls, particularly as they relate to cash management policies and procedures. Directly involved in the preparation of department budget. Make budgetary recommendations and projections. Monitor, verify and reconcile expenditures of budgeted funds, compiling information reflecting expenditures, and develop cost-comparisons. Identify cost savings within the operation. Coordinate and supervise activities performed in determining sponsorship eligibility, making financial arrangements, and establishing fees. Generally reports to a Health Center Administrator/department head with responsibility for multiple sites. Perform other related duties incidental to the work described herein.
Knowledge, Skills and Abilities
Strong verbal and written communication skills Data entry experience Skilled in working with spreadsheets, databases and power point presentations Medical terminology knowledge Ability to organize and prioritize Strong customer service background and experience Ability create and apply specific departmental policies, rules and regulations relating to verifying patient information, collecting payments and maintaining records and forms Knowledge and ability to apply situational leadership skills Ability to effectively lead teams and establish and maintain effective relationships with other personnel Knowledge of general accounting principles
Level Characteristics
N/A
Minimum Qualifications
Education
High school diploma required. A Bachelor's degree in a related field is strongly preferred.
Experience
Requires six years of experience of a progressive nature in a healthcare setting to become knowledgeable of the complex activities associated with healthcare services. An Associate's degree in healthcare or business may substitute for two years of experience. A Bachelor's degree in healthcare or business may substitute for four years of experience.
Degrees, Licensures, Certifications
N/A
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Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.