Certified Medical Assistant-Patient Engagement Center-MY CHART, Hybrid, 8am-5pm, CMA License is required

The Medical Assistant in the Duke Primary Care Engagement Center-MY CHART (Hybrid) will use various communication platforms, including but not limited to, telephonic communication and remote patient messaging to facilitates patient’s access to care. The Medical Assistant also performs administrative and patient care supportive duties under the direction of a licensed nurse.

CMA license required-Level I, II, III-Certification by AAMA, AMT, NHA-CCMA, NCMA or ARMA; BLS

Essential Job Responsibilities:

• Schedules appointments, routes messages in EPIC assists with mediation refills, and performs other duties as needed.
• Acts as a patient advocate for patients and patient needs
• Responds to patient requests for provider referral and / or health information.
• Report obtained medical information from patients and referring physicians accurately, completely and timely.
• Disseminate messages according to Duke Primary Care communication standard work.
• Demonstrates a positive, concerned, and sensitive response in the work environment
• Interacts with patients, providers, community services and all personnel in a professional and courteous manner.
• Demonstrates respect for individual, cultural, and social differences.
• Maintains confidentiality of information regarding patients, providers, co-workers.

• Demonstrates ability to thrive in a high-paced environment and a positive champion for change

• Acts as a patient advocate by resolution of problems or communication of patient needs and concerns to appropriate resources.

• Able to identify when collaboration when the RN is necessary to achieve the full resolution of the patient’s issue.

Knowledge, Skills, and Abilities:

• Good customer service skills. Work requires the ability to understand and follow oral and written instructions generally acquired through a high school education and medical assistant programming.
• Heavy lifting and the ability to transport stretcher and wheelchair patients may be required.
• Working knowledge of sterile techniques and special procedures that are applicable to work performed.
• Working knowledge of procedures and techniques involved in administering routine and special treatments to patients.
• Working knowledge of sanitation, personal hygiene, and basic health and safety precautions applicable for work in a clinic setting.
• Working knowledge of infection control procedures and safety precautions. Age-specific competencies.
• Daily clinic preparation process; registration, scheduling, charge posting, order entry.
• Able to document and communicate pertinent information ability to establish and maintain effective working relationships with patients and clinical staff.
• Typing skill. Medical terminology levels II and III -- Ability to independently seek out resources and work collaboratively

Minimum Qualifications

Education:

• Level I -- Graduation from an accredited Medical Assistant program is strongly preferred. High school or GED graduation is required.
• Level II -- Graduation from a medical assistant program accredited by the Commission on Accreditation of Allied Health Education Programs (CAAHEP) or the Accrediting Bureau of Health Education Schools (ABHES) is strongly preferred. High school or GED graduation is required.
• Level III -- Graduation from a medical assistant program accredited by the Commission on Accreditation of Allied Health Education Programs (CAAHEP) or the Accrediting Bureau of Health Education Schools (ABHES) is strongly preferred. High school or GED graduation is required.

Experience:

• Level I -- No experience required.
• Level II -- Must have at least 1 year of clinical experience as a Medical Assistant in a clinical setting.
• Level III -- Must have at least3 years of clinical experience as a Medical Assistant in a clinical setting. Note: 1 year of experience will be provided for an Associate degree in Medical Assisting. General Ladder Statement: In addition to the education and experience noted, applicants must meet all requirements set forth in the Medical Assistant, Certified (CMA/RMA) Ladder Program document for Levels II and III.

Degrees, Licensures, Certifications:

• Level I -- Certification by AAMA, AMT, NHA-CCMA, NCMA or ARMA required. BLS required.
• Level II -- Certification by AAMA, AMT, NHA-CCMA, NCMA or ARMA required. BLS required.
• Level III -- Certification by AAMA, AMT, NHA-CCMA, NCMA or ARMA required. BLS required.