Occupational Summary

Act as the first point of contact for Office Products’ Departmental Copier Program. This position provides technical and general operational support for equipment and services, answers customer questions, coordinates repairs, and assists with other tasks as needed. This position is also responsible for daily Stores deliveries of cash deposits from Store locations to the University Cashiering office, along with other various courier-related tasks.

Work Performed

Handle requests for service(s) received through Office Products’ Help Desk. Log service calls and escalate repair and service requests to vendors. Monitor/track service calls to ensure completion.

Maintain a regular schedule of visits to office equipment locations to perform routine maintenance, including assisting customers with training and use of equipment and maintaining supply inventory at walk-up copier locations.

Collect equipment meters manually through on-site visits or electronically using collection software (Pharos Beacon). Update/maintain Pharos Beacon to reflect the current equipment inventory.

Perform daily tasks related to Stores deliveries of cash deposits with DUPD escort from Store locations to the University Cashiering office.

Perform courier tasks as needed. Pick-up and deliver interoffice mail and packages to various departments across the Duke campus and Duke Health System. Pick up and deliver merchandise from/to various local vendors.

Coordinate with the Office of Information Technology (OIT) for the setup and configuration (Enter IP address, download software, firmware, etc.) of Office Products’ equipment used to support the campus ePrint program.

Monitor on-site equipment and supply inventory.

Ensure delivery of toner and supplies in response to urgent requests from customers needing emergency replenishment.

Coordinate the delivery of Copy Cards to customers.

Ensure that service technicians follow established procedures for removing the hard drive (HD) from equipment taken out of service.

Perform other such related duties incidental to the work described herein. The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.

Minimum Qualifications

Education

Work requires knowledge of basic grammar, clerical and accounting principles generally acquired through a high school education.

Experience

Work generally requires two years of related experience in customer OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE service or office equipment maintenance.

(Perferences)

Required Qualifications at this Level Education/Training:

High school education; technical degree or two years of college preferred.

Experience:

Work generally requires two years of related experience in customer service or office equipment maintenance. Strong technical skills and knowledge of copier technology and other office equipment.

Skills:

Interested candidates should visit the Duke University website (http://www.hr.duke.edu/) and apply for the position.

Contact: Roland Falana, General Manager, Office Products & Computer Operations; roland.falana@duke.edu

The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.