Job Summary: Under the leadership of assigned Patient Access management provides guidance on a day-to-day basis to patient registration staff in the performance of all job duties related to the patient registration process. Fulfills responsibilities of assigned staff on an ongoing basis including receiving, collecting and recording information from patients in order to complete registration for hospital services. Coordinates admissions process and communicates with physician offices, nursing and other service areas to promote timely and accurate registration process. Verifies insurance benefits, obtains pre-authorization/pre-certification when necessary, assesses need/eligibility for financial assistance, collects applicable co-pays and/or deductibles. Provides support in assisting patients and family members with resolution of all their financial needs by establishing payment arrangements or financial assistance determination. This includes bank loans, payment-in-full settlements, Medicaid eligibility assistance and charity application processing. Promotes patient satisfaction, serving as a liaison on behalf of hospital and patient. Requires leadership, group cohesion and communication skills promoting team achievement. Staffs department as part of the registration team, responsible for call-in staffing, bringing issues to management for review. Responsible for promoting patient satisfaction.
Minimal Acceptable Job Qualifications
Registration/Certification/Licensure: None required
Experience: Experience is required as follows in one or more of the following areas: two years experience in collections or hospital registration; or three years in a financial customer service or financial aide area.
Education: Minimum of a high school graduate or equivalent (GED); additional course work a plus