238 Customer Service Representative Jobs in Nashville, TN
Dunavant Sea Lane Express is Hiring a Customer Service Representative Near Nashville, TN
ReportingTerminal Location: 701 Visco Dr, Nashville, TN 37210
Reports to: Terminal Manager
HR FLSA Status: Non-Exempt
Office hours: 8am - 5pm with afterhours engagement as required
Hourly Wage Is Commensurate With Experience.Essential Functions, Job Duties, and Responsibilities
- Ensures containers are dropped in accordance with customer needs and/or requests.
- Requests and monitors last free day and return dates to avoid chargebacks to company and/or customer.
- Verifies container availability coming out of the port, booking confirmations, vessel acceptance of exports, and various other problems that arise.
- Schedules appointments.
- Quotes rates (does not negotiate).
- Receives and enters inbound orders.
- Checks releases.
- Receives and enters delivery orders.
- Assists with yard check as necessary.
- Searches for freight as needed by contacting customers.
- Expected to train in dispatch/payroll/billing.
- Enters information into several computer programs, to include: TMW, Outlook, customer required systems.
- Acts as back-up dispatch for other staff members.
Minimum Skills, Knowledge, And Ability Requirements
- Computer skills – Proficient in Microsoft Word, Excel, and Windows.
- Ability to read and comprehend simple instructions, short correspondence, and memos.
- Ability to write simple correspondence and to effectively present information to customers, clients, and other employees of the organization.
- Ability to add and subtract two-digit numbers and to multiply and divide with 10’s and 100’s.
- Ability to perform these operations using units of American money and weight measurement, volume, and distance.
- Ability to comprehend 24-hour clock system.
- Ability to collate time/distance scheduling for 24/7 operation.
- Ability to define problems, collect data, establish facts, and draw valid conclusions.
- Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
- Sedentary physical activity requiring reaching, lifting, finger dexterity, grasping, feeling, repetitive motions, talking, and hearing.
- Visual requirement is for close vision, distance vision, peripheral vision, and ability to adjust focus.
- 90% or more time is spent looking directly at a computer.
- Employee is frequently required to stand, walk (or otherwise be mobile).
- Employee is frequently required to lift and carry a minimum of 15 pounds.
- Ability to deal with stressful situations as they arise.
- Travel as needed
Compensation details: 23-25 Hourly Wage
PI565ca95ce46e-32809-34643288
Job Summary
Full Time
$33k-42k (estimate)
10/08/2023
07/31/2024
The job skills required for Customer Service Representative include Customer Service, Scheduling, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.
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