33 IT Support Technician Jobs in Dallas, TX
Dunaway is Hiring an IT Support Technician Near Dallas, TX
As a multi-discipline firm with a staff of over 250 positioned in our seven offices across the state of Texas – our firm’s size, location, and reputation allows us to provide local, specialized knowledge to each project and each client that we serve.
Who We AreThe Dunaway Difference is our three foundational components (represented by the waves in our logo): Core Values, One Heart, and Profitable Growth. The combination of these three pillars creates a feeling and experience that is uniquely Dunaway.
What You’ll Be DoingThe Technical Support Representative will assist and answer users' questions, and troubleshoot problems with computer hardware or software.
Once Selected To Join Our Team, You Will
- Configuration and setup of desktops/laptops/mini pc’s.
- Setting up workstations with computers and necessary peripheral devices.
- Identifies, investigates, and resolves users' problems with computer software and hardware.
- Fields support calls, chats, emails, and other communication from users with inquiries regarding software programming, connectivity, printing, and similar concerns.
- Consults with users to determine steps and procedures taken to identify and resolve the problem.
- Applies knowledge of computer software, hardware, and procedures to solve problems.
- Guides users through diagnostic and troubleshooting processes, which may include the use of diagnostic tools and software and/or following verbal instructions.
- Collaborates with other staff to research and resolve problems.
- Collaborates with programmers to explain errors and recommend modifications in programs.
- Arrange service by software or hardware vendors or repair or replace defective products.
- Maintains knowledge of technological innovations and trends.
- Other duties as assigned.
- Excellent verbal and written communication skills.
- Excellent communication and interpersonal skills
- Professional and pleasant telephone manner.
- Ability to explain technical issues to technical and non-technical employees and customers.
- Strong analytical and problem-solving skills
- Strong organizational and time management skills
- In-depth understanding of diverse computer systems and networks.
- Proficient with Microsoft Office Suite or related software
- Proficient with or able to quickly learn various computer hardware and software.
- Experience with VMware or other virtualization platforms preferred.
- A minimum of 3 years of experience in customer technical support
- BSc/BA in IT, Computer Science or a relevant field is preferred
Job Summary
Full Time
Ancillary Healthcare
$55k-69k (estimate)
06/01/2024
07/24/2024
dunawayassociates.com
FORT WORTH, TX
200 - 500
1956
Private
MICHAEL A AUSTIN
$50M - $200M
Ancillary Healthcare
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About Dunaway
Dunaway is a Texas-based consulting firm that provides surveying, landscape architecture, civil and structural engineering services for commercial and residential sectors.
The job skills required for IT Support Technician include Troubleshooting, Technical Support, Problem Solving, Microsoft Office, Computer Systems, Computer Science, etc. Having related job skills and expertise will give you an advantage when applying to be an IT Support Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by IT Support Technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for IT Support Technician positions, which can be used as a reference in future career path planning. As an IT Support Technician, it can be promoted into senior positions as a Help Desk Support Specialist II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT Support Technician. You can explore the career advancement for an IT Support Technician below and select your interested title to get hiring information.
If you are interested in becoming an IT Support Technician, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an IT Support Technician for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on IT Support Technician job description and responsibilities
They help businesses and consumers optimize the use of their computers.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on IT Support Technician jobs
Must be willing to learn new task as the customers have very specific software and support requirements.
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Earn an associate or bachelor's degree.
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Earn tech-related certifications.
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Practice to fix common computer problems.
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Step 3: View the best colleges and universities for IT Support Technician.
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