What are the responsibilities and job description for the Associate Service Administrator position at dunnhumby?
Most companies try to meet expectations, dunnhumby exists to defy them. Using big data, deep expertise and AI-driven platforms to decode the 21st century human experience – then redefine it in meaningful and surprising ways that put customers first. Across digital, mobile and retail. For brands like Tesco, Coca-Cola, Procter & Gamble and PepsiCo.
We’re looking for an Associate Service Administrator who expects more from their career. It’s a chance to extend and improve dunnhumby’s Service Management team, where you’ll work with the IT Service Manager to ensure world-class service for our key clients and internal/external IT Stakeholders. You will be a key part of the operation, collaborating with the IT Service Manager on client cases and onboardings while ensuring global service management processes and policies are being followed.
What we expect from you
- Coordinate and track progress on key client onboarding processes.
- Assist in service on cases and incidents from clients and internal stakeholders.
- Identify and implement initiatives that improve the quality of our service to customers and colleagues.
- Collaborate with client advisors and the IT Service Manager to identify improvements to processes and procedures.
- Knowledge of introductory IT Service Management principles such as Service Level Agreements and Incident Urgencies/Impacts.
- Knowledge of ServiceNow or other Service Management tools.
What You Can Expect From Us
We won’t just meet your expectations. We’ll defy them. So you’ll enjoy the comprehensive rewards package you’d expect from a leading technology company. But also, a degree of personal flexibility you might not. Plus, thoughtful perks, like flexible working hours and your birthday off.
You’ll also benefit from an investment in cutting-edge technology that reflects our global ambition. But with a nimble, small-business feel that gives you the freedom to play, experiment and learn.
And we don’t just talk about diversity and inclusion. We live it every day – with thriving networks including dh Women’s Network, dh Proud, dh Parent’s & Carer’s, dh One and dh Thrive as the living proof. Everyone’s invited.
Our approach to Flexible Working
At dunnhumby, we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work.
We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruiter, as we are open to discussing agile working opportunities during the hiring process.
For further information about how we collect and use your personal information please see our Privacy Notice which can be found (here)
