14 Customer Care Representative Jobs in Forest, IL
Duraco Specialty Tapes LLC #150831 is Hiring a Customer Care Representative Near Forest, IL
- Take a sales-minded approach to servicing customers while balancing the need to follow procedures
- Communicate vital information (pricing, lead times, etc) to customers and answer product and application questions
- Navigate systems and reference materials to research customer issues and provide accurate information
- Answer all incoming phone calls and emails in a timely manner
- Own orders from initial request, through to delivery
- Act as the customer’s advocate internally and coordinate any internal resources to resolve their request
- Coordinate with internal teams to resolve customer questions, requests, or issues
- Ensure all orders are entered accurately and with specified terms and conditions
- Data entry into various systems as well as research of data and order histories
- Learn and follow all processes as instructed; escalate any processes that need updating to the attention of management
- Efficiently multi-task and handle multiple deadlines simultaneously
- Become expert of business rules and procedures
- Provide price quotes that are within designated pricing parameters
- Process all returns and credits with appropriate sign-off approvals
- Troubleshoot customer issues over the phone and/or through email
- Assist in company or team projects as necessary
- Acts with urgency and speed while maintaining accuracy
- Excellent reasoning and analytical ability
- Strong planning, prioritizing, and organizational skills
- Team player
- Ability to work independently and take initiative without immediate supervision
- Detail-oriented and self-driven
- Empathy and understanding towards others, especially in stressful circumstances
- Adaptable and accountable
- You use automation, workflows, and formulas to do the heavy lifting so you can focus on the exceptions and the details
- Solid knowledge of Microsoft Office products with advanced experience in Excel
- A natural ability to solve customer problems through excellent written, verbal, and listening skills
- General computer & data entry experience with high proficiency in Microsoft Office (especially Excel), ERP systems and CRM software
- Excellent reading comprehension and problem solving skills
- Experience with blanket orders, EDI systems, and customer portals a plus
- Ability to learn and perform in several different systems and practice continuous improvement
- Solid understanding of general business concepts
- Ability to perform math computations with accuracy and speed
- Bachelor’s degree a plus
- 3 years of customer service experience
- Sales operations or project management experience in manufacturing or B2B environments preferred
Job Summary
Full Time
$49k-64k (estimate)
02/22/2024
07/29/2024
The job skills required for Customer Care Representative include Customer Service, Problem Solving, Microsoft Office, Planning, Customer Care, Listening, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Care Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Care Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Care Representative positions, which can be used as a reference in future career path planning. As a Customer Care Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Care Representative. You can explore the career advancement for a Customer Care Representative below and select your interested title to get hiring information.
If you are interested in becoming a Customer Care Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Care Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Care Representative job description and responsibilities
They help customers with their queries and complaints.
01/08/2022: Anchorage, AK
Customer care representatives are the front-line of support for clients and customers and they help to ascertain that customers are satisfied with services, products, and features.
02/16/2022: Ventura, CA
That means that many traditional tasks handled by customer care representatives, such as submitting forms and changing appointments are being automated and controlled by cloud-based patient portals to add convenience to the patient experience.
01/03/2022: Cleveland, OH
Resolves customer questions and problems regarding accounts, payments, products, and services.
03/11/2022: San Antonio, TX
A customer care representative has the primary role of providing exemplary customer service to the clients of the organization.
01/21/2022: Ann Arbor, MI
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Care Representative jobs
Some employers/recruiters usually require candidates for the customer care representative job to have acquired several years of professional and/or proven work experience as a customer care representative or support before they are hired.
02/01/2022: Pittsburgh, PA
Workers must be patient and polite, especially when dealing with difficult or angry customers.
02/04/2022: Binghamton, NY
Learn the basics, then move on to bigger things.
01/01/2022: Lubbock, TX
Customer care representatives need education, on-the-job training, and several soft skills and experience to succeed.
03/13/2022: Modesto, CA
Step 3: View the best colleges and universities for Customer Care Representative.
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