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The Durango Lodge is looking for a service-minded individual who takes pride in providing best-in-class customer service to join our team as a Front Desk Agent. In this role, you will handle a majority of the communication with our guests/clients and ensure that they have a positive and memorable experience from start to finish.
JOB DESCRIPTION
As a Front Desk Agent, you are the voice of the Durango Lodge and will serve as the main point of contact before, during, and after the stays of our many guests and clients. Strong customer service and organizational skills are vital for this position. Each shift, you will be responsible for responding to reservation inquiries, inputting guest and reservation information, providing guests with relevant information pertaining to their stay, answering guest/client questions, and resolving issues or complaints. This will require you to develop an understanding of other departmental functions and processes so you are able to provide guests/clients with the most accurate information. You are also expected to ensure that the housekeeping and maintenance departments are informed of daily arrivals and departures, and any information relating to reservations, guest requests, facilities, or amenities.
Additional duties may include making keys, completing or assigning deliveries for guests/clients, assisting other departments with minor tasks, and maintaining office organization.
CORE RESPONSIBILITIES
QUALIFICATIONS
SKILLS
Job Types: Full-time, Part-time
Pay: $17.00 - $19.00 per hour
Expected hours: 24 – 40 per week
Benefits:
Schedule:
Experience:
Ability to Commute:
Work Location: In person
Full Time | Part Time
Restaurants & Catering Services
$26k-35k (estimate)
01/12/2024
10/15/2024
LAS VEGAS, NV
50 - 100
2001
STEWART APOLLO
$10M - $50M
Restaurants & Catering Services
The job skills required for Front Desk Agent include Customer Service, Housekeeping, Problem Solving, Verbal Communication, Organizational Skills, etc. Having related job skills and expertise will give you an advantage when applying to be a Front Desk Agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Front Desk Agent. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Front Desk Agent positions, which can be used as a reference in future career path planning. As a Front Desk Agent, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Front Desk Agent. You can explore the career advancement for a Front Desk Agent below and select your interested title to get hiring information.
If you are interested in becoming a Front Desk Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Front Desk Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Front Desk Agent job description and responsibilities
When guests are ready to depart, the front desk agent generates their final bills and checks them out.
12/11/2021: Atlanta, GA
A Front Desk Agent ensures customers receive the best service possible from the property.
02/10/2022: Fayetteville, AR
Some front desk agents served a hotel associate apprenticeship.
01/05/2022: Albany, GA
The front desk agent can check different guest queries, they can check different problems and various complaints.
12/01/2021: Richmond, VA
The front desk agent can also post charges towards a guest account.
01/11/2022: Cleveland, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Front Desk Agent jobs
Check for sold-out dates before promising availability.
12/09/2021: Johnstown, PA
Desk Clerks typically study at similar levels compared with Front Desk Agents.
02/05/2022: Portland, ME
Make checklists and to-do lists.
11/30/2021: Saint Paul, MN
Seek Out Hospitality Skills Training Opportunities.
01/27/2022: Pensacola, FL
Finally, Add A Summary Or Objective Statement.
01/17/2022: Fort Worth, TX
Step 3: View the best colleges and universities for Front Desk Agent.