126 CUSTOMER SERVICE REP Jobs in Durham, NC
Durham Exchange Club Industries Inc is Hiring a CUSTOMER SERVICE REP Near Durham, NC
Reasonable Accommodation Statement: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to help qualified individuals with disabilities perform the essential duties. For more information, contact Human Resources.
Essential Duties, Responsibilities And Expectations
- Work with production staff through Production Scheduling to coordinate activities to meet customer requirements and quality goals. Communicate new/additional production needs or changes in a timely manner.
- Regularly record positive and negative customer feedback and proper documentation of all customer complaints including issuing PCAR if needed.
- Act as customer service liaison handling all internal and external customer needs and requests.
- Respond to customer inquiries regarding status of orders, product selection, placement of orders for standard products or services, complaints (including returns), shortages and adjustments, expediting, order acknowledgements and requests for information.
- Enter customer orders into system to accomplish effective distribution of income to appropriate department to ensure proper movement of inventory and accurate shipping instructions.
- Resolve accounts payable issues on freight bills pertaining to shipment/receipt of customer-owned product.
- Analyze computerized data and generate reports as needed by production staff and management.
- Use database and/or spreadsheet programs to assemble data and reports in efficient manner.
- Generate and provide documentation to customers to facilitate delivery and payment for products.
- Assist department in streamlining production information and maintaining an integrated quality management system.
- Maintain inventory counts (through use of receipts, warehouse staff counts, production utilized items, etc.) for purchased and or consigned material to ensure production can be completed. Request needed materials or notify customer when materials are low.
- Act as an Internal Auditor and/or Document and Data Control Coordinator for ISO-registered quality management system.
- Work cooperatively and professionally with DECI staff, clients and outside business contacts. Maintain professional working relationship with customer representatives and business contacts.
- Follow applicable quality procedures and work instructions.
- Provide backup support in department and to front desk receptionist as needed.
- Other duties as assigned.
- Bachelor’s or Associate’s degree preferred or five years minimum related experience in customer service in an industrial setting, inventory control or purchasing
- Effective communication skills and ability to work cooperatively and effectively with people of all levels
- Excellent analysis/inventory tracking skills and the ability to use available computer programs for tasks related to production and materials management
- Detailed-oriented, strong organizational skills, ability to maintain easy accessibility to records & information
- Ability to follow verbal and written instructions and work independently yet flexible in working with project group
- Reliable transportation
Other Requirements: U.S. Citizen or U.S. work qualification
Physical RequirementsPhysical Demands
- Stand: O
- Walk: O
- Sit: C
- Handle: N
- Reach Out: O
- Reach Above: N O
- Climb: N
- Crawl: N
- Squat/Kneel: N
- Bend: N
- 10 lbs or less: O
- 11-20 lbs: O
- 21-50 lbs: O
- 51-100 lbs: N
- Over 100Lbs: N
- 10 lbs or less: O
- 11-20 lbs: O
- 21-50lbs: N
- 51-100 lbs: N
- Over 100 lbs: N
Other Physical Requirements: N/A
TRAINING REQUIREMENTS Training regarding individuals served and maintenance of company certifications/registrations is required. Additional training may include (but is not limited to) First Aid, CPR and Bloodborne Pathogens. See Training Requirements Form for a detailed list of training.
TRAVEL REQUIREMENT Minimum travel may be required for outside training or customer visits.
WORK ENVIRONMENT Office setting in a warehouse
This job description is intended to describe the essential job functions, the general supplemental functions and the essential requirements for the performance of this job. It is not an exhaustive list of all duties, responsibilities and requirements of a person so classified. Other functions may be assigned and management retains the right to add or change the duties at any time.
Job Summary
Full Time
$39k-49k (estimate)
06/17/2024
07/14/2024
deci.org
Durham, NC
50 - 100
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The job skills required for CUSTOMER SERVICE REP include Customer Service, Microsoft Office, Organizational Skills, etc. Having related job skills and expertise will give you an advantage when applying to be a CUSTOMER SERVICE REP. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by CUSTOMER SERVICE REP. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for CUSTOMER SERVICE REP positions, which can be used as a reference in future career path planning. As a CUSTOMER SERVICE REP, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary CUSTOMER SERVICE REP. You can explore the career advancement for a CUSTOMER SERVICE REP below and select your interested title to get hiring information.
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Step 1: Understand the job description and responsibilities of an Accountant.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Rep jobs
Communicate as efficiently as possible.
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Step 3: View the best colleges and universities for Customer Service Rep.
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