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Introduction
Join our team at Dutch Boy Cleaners / Five Star Cleaners as a Customer Service Representative, where your enthusiasm and dedication to outstanding service will play a pivotal role in providing our clients with an exceptional dry cleaning experience. In this vital position, you'll be the face of our company, ensuring customer satisfaction with a warm greeting, attentive listening, and a commitment to resolving their needs with efficiency and a smile. Your role will be instrumental in maintaining our reputation for excellent customer care and fostering lasting relationships with our community. If you have a passion for service and a keen eye for detail, we would love to welcome you to our professional family.
Job Responsibilities
- Greet customers warmly and ascertain their needs for dry cleaning and laundry services.
- Explain the range of services provided, including cleaning, pressing, and any special treatments available.
- Check in items, tag garments with customer identification, and prepare orders for processing.
- Inform customers of pricing, turnaround times, and any relevant policies regarding care and handling of garments.
- Answer customer inquiries, resolve complaints, and provide guidance on garment care.
- Operate the point of sale (POS) system to handle transactions, process payments, and issue receipts.
- Update customer records with order details and preferences in the company's database.
- Coordinate with the cleaning and pressing team to ensure orders are completed on time and to the customer’s satisfaction.
- Conduct quality checks on cleaned garments before returning them to customers.
- Manage pick-up and delivery schedules for customers who request these services.
- Maintain a clean and organized work area, including the counter and customer-facing areas.
- Provide information on promotions, discounts, or loyalty programs to encourage repeat business.
- Ensure compliance with health and safety regulations related to the handling and storage of cleaning chemicals and supplies.
- Assist in inventory management of cleaning supplies and consumables.
- Handle and resolve any issues concerning lost or damaged items according to company policies.
- Follow
Compensation details: 14 Hourly Wage
Full Time
$35k-45k (estimate)
07/04/2024
08/01/2024
The job skills required for Customer Service Representative include Customer Service, Customer Satisfaction, Listening, Dedication, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.