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Position: Desktop Support
Location: Harrisburg, PA
Duration: 6 Months
Questions: What Assistive Technology programs do you have experience with?
This position serves as an expert in the following assistive technology software, JAWS, Zoom Text, Dragon Naturally Speaking Duxbury, Kurzwell, and Fusion. Also responsible for resolving unique hardware such as braille printing, and A/V communications
This position is responsible for providing desktop and end user support for the Department of Labor & Industry (DLI) which consists of approximately 4000 users. This position supports the Daily operation of several bureaus within the DLI HQ building at651 Boas Street in Harrisburg. This position will provide primary support to the Office of Vocational Rehabilitation (OVR).
This position is responsible for addressing all assigned tasks and incidents associated with Desktop & End User problems to meet the information technology resource needs for all employees located in the Harrisburg central office, Harrisburg district office, and remote support for all field OVR. The skill level of this position requires the ability to act independently, work in team environments and have advanced proficiency and competence in a variety of IT platforms and technologies.
There are two bureaus that make up OVR, Bureau Blindness Visual Services (BBVS) and Bureau of Vocational Rehabilitation Services (BVRS).
Essential Responsibilities
Qualifications/Requirements
·Minimum 2 years of experience in assistive technology hardware and software.
·Minimum 4 years of experience in a desktop and end user support.
·Strong history of understanding and interest in current and emerging technologies demonstrated through training, job experience and/or industry activities.
·Strong team player – collaborates well with others to solve problems and actively incorporates input from various sources.
·Demonstrated customer focus, building strong customer relationships.
·Strong analytical skills – strong problem-solving skills, can communicate in a clear manner through multiple mediums and effectively evaluates information as well as data to make decisions; anticipates obstacles and develops plans to resolve.
·Change oriented – actively generates process improvements; supports and drives change, and confronts difficult circumstances in creative ways.
List of Skills:
1.Thorough knowledge and use of ServiceNow or understanding of asset management system
2.Expert knowledge and use of Windows OS and O365Office products
3.Excellent customer service awareness and communication skills
4.Excellent troubleshooting and problem-solving skills
5.Knowledge of hardware desktop, printer, scanner, video conference equipment
6.Knowledge of software installation, patching and troubleshooting
7.Knowledge of imaging workstations using MDT and/or SCCM
8.Ability to transport/lift boxes/equipment
9.Knowledge of VPN setup, support and install
10.Able to resolve technical issues with users over the phone
11.Knowledge of active directory users and privileges
12.Ability to think and act under pressure
Required/Desired Skills
Skill
Required / Desired
Amount
of Experience
Experience in assistive technology hardware and software
Required
2
Years
Experience in a desktop and end user support
Job Types: Full-time, Contract
Pay: $19.07 - $26.00 per hour
Expected hours: 37.5 per week
Benefits:
Schedule:
Application Question(s):
Experience:
Work Location: In person
Full Time
$52k-65k (estimate)
07/11/2024
09/15/2024
dutech.com
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<25
The job skills required for Desktop Support include Troubleshooting, Help Desk, Customer Service, IT Support, Problem Solving, Active Directory, etc. Having related job skills and expertise will give you an advantage when applying to be a Desktop Support. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Desktop Support. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Desktop Support positions, which can be used as a reference in future career path planning. As a Desktop Support, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Desktop Support. You can explore the career advancement for a Desktop Support below and select your interested title to get hiring information.
If you are interested in becoming a Desktop Support, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Desktop Support for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Desktop Support job description and responsibilities
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Desktop Support jobs
Validate & approve VPN access for all remote users.
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Monitor day to day computer performance.
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Understand the customer’s grasp of technology.
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Step 3: View the best colleges and universities for Desktop Support.