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Position: Help Desk Analyst
Location: Harrisburg, PA
Duration: 6 Months
Help Desk Analyst - 1 year of field experience. 2-year associates degree or equivalent technical study.
***This requisition has an hour-long in-person interview at The Server Farm.***
***Client would prefer candidates local to the Harrisburg, PA Area.***
This position is 100% onsite and at the PennDOT Server Farm. There is free off-street parking on-site around the building. This team teleworks on every Friday.
This is a Tier 1 position requiring working on phones all day. This position is 100% on the phones, password resets and application support. No Tier 2 work will be performed. This is an operational-type job and reliability, and communication are key components to making the department successful.
PennDOT seeks someone with customer service experience, people skills, prefer a team environment and have basic IT experience. They can teach the IT, but the candidate either will have or doesn’t have people and customer service skills.
The Help Desk Analyst performs the skills listed below-
Required Skills:
Required/Desired Skills
Skill
Required / Desired
Amount
of Experience
1 years' previous IT Service Desk and/or Call Center experience required
Required
1
Years
Experience with call tracking and ticketing software
Required
1
Years
Attentive to details and ability to be resourceful (using supplied documentation)
Required
1
Years
Ability to support users with limited knowledge of computers, software, hardware and systems
Required
1
Years
Above average communication skills and telephone manner.
Required
1
Years
Basic User & Security Group Active Directory administration
Required
1
Years
Strong knowledge of Microsoft based operating systems with emphasis on Windows 7 and Office 365
Required
1
Years
Experience with using and troubleshooting Office 365 within a network environment (permissions, calendar sharing, delegation)
Required
1
Years
Excellent organizational skills
Required
You will be a self-motivated achiever who gains satisfaction from providing excellent customer service
Required
Job Types: Full-time, Contract
Pay: $17.00 - $18.00 per hour
Benefits:
Schedule:
Application Question(s):
Experience:
Work Location: In person
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The job skills required for Help Desk Analyst. include Troubleshooting, Help Desk, Customer Service, Service Desk, Active Directory, Operating System, etc. Having related job skills and expertise will give you an advantage when applying to be a Help Desk Analyst.. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Help Desk Analyst.. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Help Desk Analyst. positions, which can be used as a reference in future career path planning. As a Help Desk Analyst., it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Help Desk Analyst.. You can explore the career advancement for a Help Desk Analyst. below and select your interested title to get hiring information.
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Quotes from people on Help Desk Analyst job description and responsibilities
Help desk analysts often use Microsoft Office applications such as Word and Excel, but they can also benefit from specific help desk software like Zen desk, HEAT, Fresh Service or Track IT.
03/15/2022: Harrisburg, PA
Gathering and triaging cases that require attending to.
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A help desk analyst spends the majority of the day performing remote support.
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Help desk analysts troubleshoot difficulties with computers and their connections.
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