Essential Job Functions

• Provides on-site field support to customers including installation, and servicing and repairing systems and equipment. Verifies and approves operational quality of system equipment.
• Resolves customer issues in the areas of hardware installation, repair, upgrade and maintenance. Assists in investigating and resolving complex installations and maintenance matters of significance.
• Instructs customers in the operation and maintenance of systems/equipment.
• Ensures issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting.
• Acts as a liaison with customers on administrative and technical matters for assigned projects.
• Performs analysis and prepares reports on system problem trends and issues.
• Troubleshoot user accounts
• Understanding of SCCM, VPN, Azure, O365, Windows 10 & 11

Basic Qualifications

• High school diploma or G.E.D.
• 1-2 years of service desk or field support experience.
• Experience working with the company's hardware, software and equipment products.

Other Qualifications

• Good interpersonal skills to work with customers and other unit personnel.
• Good analytical and problem-solving skills.
• Good communication skills.
• Good time management and organizational skills.
• Good self-motivation and self-management.
• Ability to resolve hardware and equipment problems.
• Knowledge with ServiceNow and Microsoft Office.
• Knowledge with VPN clients and encryption (not mandatory).

Work Environment

• Manufacturing plant environment.
• May require weekend and holiday work.
• May require shift work including afternoon and midnight shifts.