3 virtual call center agent alabama Jobs in birmingham, al
APT is Hiring a Call Center Agent Near Birmingham, AL
Job Description
Call Center Agent
Location: Remotely in MS, AL, and TN.***
Interview process: 1. Virtual interview 2. Virtual shadowing
Start date: September 23rd
We are seeking enthusiastic and customer-oriented individuals to join our client’s team as a Call Center Agent. In this role, you will be the first point of contact for customers, providing exceptional service and assistance with their inquiries, concerns, or requests.
What you’ll be doing:
- Answering inbound calls promptly and professionally
- Providing accurate information and assistance to customers regarding products, services, and policies
- Resolving customer complaints, issues, and inquiries in a timely manner
- Escalating complex or unresolved issues to appropriate departments or supervisors
- Handling outbound calls for follow-ups, surveys, or sales as required
- Maintaining detailed and accurate records of customer interactions, transactions, and inquiries
- Adhering to company policies, procedures, and call center scripts
- Meeting or exceeding individual and team performance targets
- Continuously enhancing product knowledge and staying updated on company offerings
- Collaborating with team members and other departments to improve overall customer satisfaction
What you need to have:
- High school diploma or equivalent; higher education is a plus.
- A minimum of 2 years of Call Center Experience
- Quality and dependable high-speed internet
- Experience troubleshooting (i.e. data or devices)
- Willing to work every other Saturday
- Excellent communication skills, both verbal and written
- Strong active listening and problem-solving abilities
- Ability to remain calm and professional under pressure
- Proficiency in basic computer applications and familiarity with call center systems
- Flexibility to work various shifts, including evenings, weekends, and holidays
- Ability to adapt to changing priorities and handle multiple tasks simultaneously
- Positive attitude, empathy, and a passion for helping others
- Willingness to undergo training and development programs as needed
Job Summary
Full Time
$38k-48k (estimate)
09/06/2024
09/21/2024
WACO, TX
50 - 100
2016
$10M - $50M
Insurance
Related Companies
The following is the career advancement route for Call Center Agent positions, which can be used as a reference in future career path planning. As a Call Center Agent, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call Center Agent. You can explore the career advancement for a Call Center Agent below and select your interested title to get hiring information.
If you are interested in becoming a Call Center Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Call Center Agent job description and responsibilities
Call center agents are at the frontline of providing solutions to customers’ problems.
02/14/2022: Killeen, TX
Call center agents need a cache of polite phrases to use when talking with customers.
01/08/2022: Syracuse, NY
Call center agents not only listen to customer complaints, but they also process requests.
03/10/2022: Wilmington, DE
Make sure agents are aware of the call length and offer to call customers back so as to not keep them waiting.
01/23/2022: Danbury, CT
Manage difficult customer situations and transfer calls to appropriate persons when necessary.
01/22/2022: Altoona, PA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Call Center Agent jobs
A call center agent performs a number of functions that are more than just picking up calls.
12/21/2021: Riverside, CA
They are currently hiring for work at home call center agent positions.
01/13/2022: Indianapolis, IN
Learn to deal with angry customers.
02/07/2022: Oklahoma City, OK
Problem-Solving and Flexibility.
12/22/2021: Saint Paul, MN
Use a Calm Soothing Tone of Voice.
01/04/2022: Louisville, KY
Step 3: View the best colleges and universities for Call Center Agent.
