6 Service Desk Level 1 Analyst (mostly remote) Jobs in Nashville, TN
DYOPATH is Hiring a Remote Service Desk Level 1 Analyst (mostly remote)
At DYOPATH, we're excited to have been awarded "Great Place to Work" three years in a row! What makes us so great? Our people – we drive DYOPATH's award-winning culture through our collaboration, innovation, and respect for one another.
We believe that:
- You should be able to grow and feel empowered at work.
- You should have fun in a diversified environment and bring your true self to work daily.
- Work-life balance is vital to our positive culture.
We are currently hiring a hybrid Service Desk Analyst in Nashville, TN!
Shift/Pay
- Monday - Friday: 7:30am - 4:00pm
- Hybrid- mostly remote, with being available to go onsite occasionally - Nashville, TN 37203
- Pay $18/h
Essential Job Duties:
- Perform end-user technical support, troubleshooting, and tuning for end user hardware and systems, peripheral hardware (i.e. printers/copiers, etc.) and initial triage for client network environments
- Windows 10 troubleshooting and operations
- Outlook/email troubleshooting - O365
- Basic Networking troubleshooting - identify root cause
- Mobile phone support
- SharePoint experience - navigation experience and basic understanding on how to use SharePoint
- Active Directory administration
- Coordinate with multiple support teams and vendors if escalation is necessary to achieve resolution
- Supports the team process and participates on cross-functional teams
- Understand and implement security best practices and work with security specialists to minimize vulnerabilities
- Respond to network and server alerts to ensure maximum up time of identified devices
- Understand and comply with all contractual SLAs, policies and procedures
- Exercises discretion and independent judgment when dealing with client requests, incidents and feedback
- Build credibility and trust with client customers and departments by providing solutions to inquiries and problems. This includes maintaining relationships with customers by understanding their needs
- Analyzes and recommends alternative solutions to meet customer needs
- Identifies areas of opportunity to improve communications and efficiency of operation to improve customer satisfaction
- Create and maintain documentation to build knowledge and provide training when necessary
- May be required to take after-hours on call support as necessary
- Complete other duties as assigned
- Experience supporting and administration of VPN clients
- Office 365
- Windows 10 troubleshooting
- Basic understanding of SharePoint
- Demonstrate success supporting clients remotely via phone, remote control tools
- Experience using ticketing software such as ServiceNow, Cherwell or Remedy and demonstrate expert knowledge of incident management and ticket documentation
- Experience with Azure AD and/or Active Directory account maintenance, group membership changes, distribution groups, OU management and other AD functions
- Solid familiarity supporting multi-function printers remotely
- Medical, Dental, Prescription, Vision, Life and Disability Insurance
- Flexible Spending Account (FSA) as well as Health Savings Account (HSA)
- Employee Assistance Program and Comprehensive Wellness Program
- 401 (k) Retirement Savings Plan with company match
- PTO - Paid Holidays and Vacation Time
- Continuous Learning and Development Programs
- Employee Referral Programs
- Pet Insurance plans
- Growth opportunities
Job Summary
Full Time
Wholesale
$47k-58k (estimate)
06/29/2024
07/16/2024
dyopath.com
CRESTWOOD, IL
100 - 200
1994
PAUL GRISDALE
$10M - $50M
Wholesale
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About DYOPATH
DYOPATH, a leading Managed Service Provider (MSP) was founded to empower organizations by delivering trusted IT solutions that are grounded in accountability resulting in exceptional customer service. With locations in Houston, TX and Chicago, IL, we help our clients focus on what they do best by providing unparalleled support and services. Rob Koch, CEO of Single Path (founded 2003) and Chuck Orrico, CEO of DYONYX (founded 1996) created the opportunity to drive more value in the organizations they created by merging to form DYOPATH on March 1, 2020. By bringing together two industry leaders, ...the merger created one of the largest privately held MSPs in the US today. DYOPATH helps organizations across all industries manage their risk, technology and people more effectively with an unparalleled delivery of exceptional customer service. The combined company has an enhanced scale and an even stronger position in the fast-growing MSP and MSSP (managed security service provider) marketplaces. We work with the single purpose of helping our clients combat the ongoing increase of cyber threats, the growth in more complex IT environments and the ever-increasing human capital shortages. No matter the industry, from education and energy to federal agencies, we are here to help our clients use the power of our business first approach, resulting in efficiency gains. DYOPATH has a US based Network Operations Center (NOC) and Service Desk. DYOPATH through its origins under Single Path and DYONYX, has been serving clients since 1996. We place emphasis on exceptional customer service, which has resulted in high client retention and long-term client relationships. We also have best-in-class client satisfaction scores that are consistently well above industry standards. DYOPATH'S belief in long-term relationships and our dedication to solving our clients biggest challenges remain the cornerstone of our 24-year longevity.
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