About Us :

Dyson launched in the US in 2002, and since then operations have grown exponentially. Our US headquarters is based in Chicago's Fulton Market neighborhood.

We also have employees working in field sales, our service centers, and in our growing number of retail stores throughout the country.

Our service team forms a direct link between the business and owners. We are technology experts, trained to give specialist advice and provide hands-on support to solve problems.

Working to daily targets, our team resolves technical queries, provides product information, delivers excellent customer service, and upsells.

About the role :

This is a full-timeposition located onsite at our Bolingbrook Service Center

Hours are subject to change based on customer demand.

Responsible for the in-person diagnosis, troubleshooting and repair of Dyson customer products including vacuums, fans, air purifiers, hair-dryers and other products

Communicate information on other Dyson products to promote cross-selling opportunities and services to existing customers to drive sales.

Provide excellent customer service to ensure a positive in-store experience.

Input customer sales information into Dyson system to properly process orders.

Submit daily / weekly reports of products and customers serviced and other reporting as necessary

Properly manage parts usage and inventory as required and / or directed

Ensure all process activity is communicated and Dyson service levels are understood and exercised

Assist Customer Service Team in escalated repair instances

About you :

Experience in a customer service and / or sales related position

Experience using and learning about consumer electronics, especially Dyson products

Aptitude for acquiring skills in technical repairs

Collaborative with proven success in team environments

Ability to prioritize and work in a fast-paced environment

Strong written, verbal and interpersonal communication skills

Experience using Microsoft Office, including Word, Outlook, and Excel;

Ability to lift and move up to 50 lbs.

High School Diploma or equivalent required

Must be at least 18 years of age.

Benefits :

At Dyson, how we reward you is linked to our high-performance culture. But it’s about more than salary and bonus. Through a package of financial, lifestyle and health benefits, we support whatever stage of life you’re in and the moments that matter.

Financial benefits :

401K with up to a 4% match

Company paid Life Insurance and AD&D

Flexible Savings Account (FSA) and Health Savings Account (HSA)

Lifestyle benefits :

Competitive Paid Time Off Benefits including Separate Holiday, Sick, and Vacation Time

Pre-tax Commuter Benefits (applicable areas only)

Generous Child Care Leave Program

Wellness Program

Employee Assistance Program

Generous Dyson Product Discounts

Health benefits :

Multi-Level Healthcare Coverage Options

Vision & Dental Coverage

Company paid Short-Term and Long-Term Disability

Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique.

We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.

Last updated : 2024-05-17