***This position will be onsite- local candidates to Miami, FL will be considered***

Position Summary:

The Loan Servicing System Administrator (LSSA) is a dedicated resource that will play a key role in executing Servicing System enhancement and change management, including business process analysis, modeling, and documentation. The LSSA works directly with the Business Analysis and Customer Service teams to discover requirements and specifications to formulate and execute system solutions to address business needs by applying Servicing System functionality to meet business requirements.

Primary Duties and Responsibilities:

• Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts to analyze business challenges and opportunities to develop suitable business rules documentation, requirements, and specifications to then configure/modify Servicing System Components to meet those requirements.
• Manage Servicing System components by maintaining workflow and business rules as applicable.
• Monitor the ongoing system health of Servicing System
• Apply approved Change Requests to system functionality, department accessibility, department/position creation, document solutions, and system error, bug and problem-solving solutions and corrections.
• Follow and enforce as necessary change management functions such as promoting changes through the SDLC process and Servicing System environments that may involve company infrastructure and Security personnel and current SOX compliant policies/procedures.
• Assist Compliance and Security in ensuring Servicing System is functioning consistently in accordance with applicable laws and regulations relating to mortgage lending and information security.
• Successfully engage in multiple initiatives simultaneously
• Work with IT team to ensure acceptance criteria are met and the solution meets project objectives and stakeholder expectations.
• Collaborate with project managers, business analysts, developers, and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs.

Portal

Establish Portal security for new users.

Establish and execute procedures for review of inactive Portal ID’s. (Log viewer and Portal reports).

Establish and maintain Portal security roles and privileges

Maintain Multi-Client and Multi-Region access

Director

Establish and maintain Director groups.

Establish and maintain Director filters.

Manage Loan Snapshots.

Manage Loan Indicators.

Establish Director defaults/preferences.

Establish and maintain Task Tracking Queues – Rules – Processors/Managers.

Monitor Administrative Reports/Data Export – External reporting.

MSP

Establish and maintain MSP Security Templates.

New user setup.

Establish and execute process to monitor inactive user accounts.

Setup and maintain global MSP security options.

Maintain access to Online Letter Writer (OLLW).

Execute requests for MSP security reports.

Establish and execute process to react to Security Report exceptions.

Monitor security violations via Display Violations (DVIO).

Maintain Disallow security options based on business need.

Maintain Passport DB2 access.

Maintain Supplemental System access, Multi-Client, Business Partner Vendor

Passport

Establish new user access.

Setup new transaction templates, optional.

Execute mass Tran updates, optional.

Monitor monthly billing for query efficiency.

New/existing user training.

Maintain inactive user accounts.

Monitor and cleanup query database.

Provide reporting and analysis as required.

Setup and maintain file extracts, VBE/FBE, optional.

iDisburse

Establish security for new users (can be in conjunction with the Portal Admin).

Establish and maintain Portal security roles and privileges for iDisburse.

Maintain Multi-Client and Multi-Region access (UAT and Production regions)

Complete iDisburse Application Administration setup

Provide repository for downloaded processed disbursement data

Monitor and review system Errors and Warnings

Monitor and/or review iDisburse Security Audit Reports

Servicing Digital “One Admin”

• Servicing Digital as required
• Customer Service Representative to access and help walk a borrower through the payment process.
• Assist to reset borrower’s passwords as required.
• Work with training and support teams as needed to create training, support, and end-user documentation.
• Act as a liaison with third party vendors to create and maintain interfaces as needed through the MSP Servicing network as well as custom integrations.
• Act as Liaison between user community and ICE Client Support
• Track system issues and resolutions.
• Manage Client Advisory distribution.
• Coordinate and manage testing and implementation of ICE system enhancements.
• Coordinate and manage testing and desktop updates to Director, Portal, Passport, iDisburse applications.
• Assist as required by business in Year End activities.
• Assist as required by business in Disaster Recovery planning and activities.
• Participate in training new users in use of Navigator to promote self-sufficient user community.
• Assist internal technical teams in implementation of interfaces and data interpretation.
• Maintain Output Data Distribution System (ODDS) workstation.
• Provide top level support to end-users as required.

Management reserves the right to change the duties and responsibilities set forth herein at any time.

Education and Experience Requirements:

• Bachelor's degree in a related Business or Computer Sciences discipline is preferred.
• 3 years’ experience as a Servicing (MCP) System Administrator.
• Mortgage background with 5 years applying technology solutions within a financial organization
• Experience as an Encompass System Administrator plus
• Experience in developing APIs for Servicing System and/or Encompass DeveloperConnect APIs plus
• SDLC experience, including both Waterfall and Agile methodologies and processes preferred

Proficient in Microsoft Office tools, including Outlook, Word, Excel, and Visio

• Experience with SharePoint and Azure DevOps Server a plus
• Familiarity with Postman API platform preferred
• Familiarity with Azure cloud environment preferred
• Familiarity with Servicing Director a plus

Contacts:

Regular interaction with Customer Service, Accounting, IT management, Secondary Marketing, Training, Compliance, Operations, lender representatives.

Physical Requirements:

Requires the ability to operate a personal computer, fax machine, copier, climb stairs, bend, stoop, reach, lift, move, and carry materials and supplies weighing 35 pounds or less. Finger dexterity is required to operate a computer keyboard.

Additional Requirements:

• Encompass Loan Origination System experience helpful
• Ability to perform scripting and programming in C# and JavaScript in Microsoft Visual Studio.NET helpful
• Must have positive attitude, work well under pressure and be a team player
• Ability to prioritize work to meet project deadlines.
• Effective listening and critical thinking skills.
• Ability to work independently and within a team environment
• Effective problem-solving skills with attention to detail
• Strong work ethic
• Understand and follow posted work rules and procedures
• Accept constructive criticism
• Ability to maintain flexible work schedule, including evening and weekend work as needed
• Some travel may be required

This description outlines the basic tasks and requirements for the position noted. It is not a comprehensive listing of all job duties of the associate.

FLSA STATUS:

Exempt