POSITION OVERVIEW

The RealPage IT System Administrator will provide overall administration, troubleshooting, and technical support for the Company’s multiple property management software applications at the corporate and property levels. They will develop strategies to address complex technical and business challenges, contributing significantly to systems analysis, development, training, and implementation. As a pivotal member of the Operations group, the RealPage IT System Administrator will support evolving business needs and associated enhancements from inception to completion.

RESPONSIBILITIES

· Serves as the department’s subject matter expert, providing assistance to staff with software-related issues for RealPage’s suite of products, such as, but not limited to, OneSite, Utility Management, Financial & Accounting, Facilities, and Knock.

· A thorough understanding of the RealPage suite of products, including their settings and a wide array of configurations tailored to suit company’s needs.

· Ensure all items are "ticketed" in the Helpdesk system, allocate all incoming requests to the team, prioritize actions, monitor team resources, and can identify and permanently resolve recurring issues.

· Identify and resolve software errors by conducting diagnostics, documenting issues and solutions, and evaluating their impact.

· Coordinate with company liaisons or RealPage Support to effectively address and rectify software issues.

· Develops and delivers comprehensive technical documentation outlining operational processes that affect the utilization of RealPage suite of products.

· Designs and tailors technology training sessions and instructional materials (virtual and instructor-led).

· Provides documentation and technical specifications to support the planning and implementing new software products, features, and upgrades.

· Works closely with stakeholders across the company to continuously improve the system functionality, content, and related processes.

· Tracks and measures employee progress and effectiveness of training programs.

· Develops and updates tools and reports for ongoing access to learning information.

· Recommends consistency in operational business practices related to software systems in partnership with the internal IT Department.

· Performs other duties as required.

KNOWLEDGE, SKILL AND ABILITIES

· Bachelor’s degree in computer science, Information Technology, or System Administration and a minimum five (5) years of experience as a superuser of RealPage Unified Platform or a combination of education and experience.

· Advanced knowledge of RealPage products and services is required.

· A minimum of five (5) years of experience managing complex multi-disciplinary processes.

· Ability to meet tight deadlines and function effectively in a complex organizational environment demanding a high energy level, discretion, and flexibility.

· An advanced understanding of property management is required at both corporate and property levels.

· Ability to work closely with all levels of the organization and elicit cooperation from various sources, including upper management, clients, and other departments.

· Ability to work independently and as part of a team.

· Outstanding verbal and written communication skills, specializing in technical writing, documentation, and follow-up.

· Excellent presentation skills.

· Must be able to multi-task and work in a high-paced and deadline-driven environment.

· Flexible and capable of successfully managing change.

· Detailed-oriented and skilled in completing multiple tasks within desired timelines.

· Excellent analytical abilities to grasp the key points from complicated details.

· Extensive customer service experience is required.

PHYSICAL DEMANDS

· The physical demands described here are representative of those that must be met by an employee to successfully preform the essential job functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· While performing the duties of this job, the employee is continually required to:

o Stand, walk, sit, use hands and fingers to handle, feel or grip, and reach with hands and arms while performing standard office duties.

o Occasionally lift and/or move up to 40 lbs.

o Frequently use common office equipment, telephone, computer, keyboard, mouse, copier/scanner, and variety of different technology applications on a desktop or laptop.

o Must have a valid Driver's License and ability to travel.

Job Type: Full-time

Pay: $70,000.00 - $80,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Application Question(s):

• What is your visa type?(USC/GC)
• Which is the best email id to reach you further?(MUST)
• What is your Current Location? Mention the location with zip code
• What would be your notice period if offered?
• What is your expected salary for full time per annum?
• What is the reason for a job change from your current employment?
• How many years of experience do you have as a System Administrator?
• Do you have experience with Property management software/PMS?(RealPage Onesite or Entrada or Yardi)

Ability to Commute:

• Saint Petersburg, FL 33701 (Required)

Ability to Relocate:

• Saint Petersburg, FL 33701: Relocate before starting work (Required)

Work Location: In person