POSITION: PC Technician – Journeyman

WORK LOCATION: Peterson SFB, CO

JOB CATEGORY: Information Technology

JOB TYPE: Full-Time

REQUISITION ID: EM33-008 SITEC 3

CITIZENSHIP: United States Citizen

CLEARANCE TYPE: Top Secret with eligibility for additional caveats

TRAVEL REQUIREMENTS: None

E&M Technologies, Inc. is dedicated to recruiting and developing diverse, high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers’ mission and quest for professional growth. E&M provides an inclusive, engaging environment designed to empower employees and promote work-life success. Fundamental to our culture is an unwavering focus on values, dedication to our communities, and commitment to excellence in everything we do.

E&M Technologies, Inc. is currently seeking a PC Technician - Journeyman to join our team in Peterson SFB, CO in support of the U.S. Special Operations Command (USSOCOM). USSOCOM develops and employs the world's finest SOF to conduct global special operations and activities as part of the Joint Force, in concert with the U.S. Government Interagency, Allies, and Partners, to support persistent, networked, and distributed combatant command operations and campaigns against state and non-state actors all to protect and advance U.S. policies and objectives.

Job Responsibilities:

PC Technicians monitor and respond to software problems utilizing software testing, tools, and techniques. Interfaces with various support service groups to ensure proper escalation during outages or periods of degraded system performance. May provide LAN server support. Applies basic knowledge of PC/LAN communications hardware/software in a multi-protocol environment, and network management software. Log, validate and diagnose customer issues, on the full range of applications used on the customer site.

Typical Duties Include:

· Provides the customer with a solution through information gathering, analytical trouble shooting and problem research, or escalates the ticket to the appropriate resolution group.

· Escalates calls to agreed service levels.

· Installs, configures, and maintains desktop and laptop PCs and peripherals such as printers.

· Installs and configures application and operating system software and upgrades.

· Troubleshoots and repairs hardware and network connectivity issues.

· Removes old equipment and performs data migration to new machines.

Minimum Qualifications:

· Bachelor’s Degree in a STEM field and 3-5 years of relevant experience.

· Current DoD 8570 IAT Level II security certification (e.g., Security ce).

· Must be a U.S. Citizen.

· Must have and be capable of maintaining a U.S. Department of Defense (DoD) security clearance at the required level.

Preferred Qualifications:

· Experience participating in and effectively contributing to a highly-collaborative team environment.

· Demonstrated ability to be innovative and to work independently.

· Strong verbal and written communication skills.

· Experience with Microsoft Office Suite (e.g., Word, Excel, PowerPoint, etc.)

To Apply for this Position:

You must have the Minimum Qualifications in your resume to be selected as a candidate.

Job Type: Full-time

Pay: Up to $85,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Flexible spending account
• Health insurance
• Health savings account
• Vision insurance

Education:

• Bachelor's (Preferred)

Experience:

• Relevant: 5 years (Preferred)
• Microsoft Office: 5 years (Preferred)

License/Certification:

• DoD 8570 IAT Level II security certification (Preferred)

Security clearance:

• Top Secret (Preferred)

Work Location: In person