Overview

Bechtel is among the most respected engineering, project management, and construction companies in the world. Bechtel operates through four global business units that specialize in Infrastructure;

Mining and Metals; Nuclear, Security and Environmental; and Energy. Today, our colleagues team with customers, partners, and suppliers on diverse projects in nearly 40 countries.

Bechtel is currently seeking a Help Desk Support Analyst to join the team in the NS&E GBU. The Help Desk Specialist will provide IT call center level support to Bechtel offices and employees worldwide.

Responsibilities

• Job Duties :
• Provides first-level troubleshooting of hardware, software and operating system problems,

Documents user's problems through the use of an online problem management system including opening, updating status, and closing problem tickets.

• Responds to telephone calls, email, and problem tickets for personnel requests for technical support.
• Tracks and monitors the problem to ensure a timely resolution where required.
• Resolves PC software configuration problems and remotely installs software products and / or approved patches.
• Troubleshoots computer problems, performs hardware and software diagnostics and coordinates needed repairs.
• Resolves computer system problems, including coordination between users, product line specialists and / or enterprise infrastructure support staff.
• Diagnoses, isolates, and analyzes problems utilizing historical database records.
• Monitors problem ticket queue to ensure all assigned tasks are completed within specified metric requirements.
• Escalates unresolved issues to the successive level of support.

Qualifications

Basic Qualifications :

Bachelor’s Degree in Computer Information Systems, Management Information Systems, or other Information Technology discipline, or six years of relevant experience in lieu of a degree.

• 1 or more years of experience in troubleshooting applications or network related issues.
• 1 or more years of experience in ticket tracking tool such as Heat, Remedy and Service Now.
• 1 or more years of experience providing customer service
• Additional Qualifications :
• Ability to participate in shift rotation including occasional evenings and regularly scheduled weekends.
• Hands-on experience with Microsoft Windows operating systems.
• Excellent and demonstrated communication and customer support skills.
• Understanding of client-server and networking principles.
• Ability to obtain MCDST or equivalent within 12 months.
• Knowledge of ITIL / ITSM concepts

Benefits

E2 Consulting Engineers, Inc. offers an excellent benefits package including health, dental, vision, and life insurance, 401(k) with employer match, paid time off.

Work Environment / Physical Demands

Work Environment

This job operates in a professional office environment and uses standard office equipment such as computers and phones

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Prolonged periods sitting at a desk and working on a computer.
• Verbal, auditory, and written capabilities to effectively communicate in an articulate manner.
• Clarity of vision at varying distances.
• Dexterity of hands and fingers to operate a variety of standard office equipment.
• Candidate is expected to be on-site 5 days a week and follow the Social Distancing norms and precautionary measure that are set in place

Drug Free Workplace

E2 Consulting Engineers, Inc. is a Drug Free Workplace. After accepting an offer of employment, applicants may be required to undergo background checks, drug testing, and / or fit-for-duty physical examination.

Drug screens will include, but not be limited to, Amphetamines, Cocaine Metabolites, Marijuana Metabolites (THC), Opiates, and Phencyclidine (PCP).

As a federal contractor, E2 cannot permit employees in certain positions to use medical marijuana, even if prescribed by an authorized physician.

Solicitation

Please no solicitation of any kind from agencies, staffing, or recruiting firms.

EEO Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Last updated : 2024-07-03