Job Summary:

The Accounts Support / Customer Service Rep assists the designated sales representatives or sales executive in the administration of account management functions for our retail customers and partners.

Responsibilities:

• Serves as primary account alternate in the absence of the sales executive or sales representative to our client
• Oversees PO processing and delivery date
• Order component purchasing
• Routing paperwork and POs throughout internal system from the beginning to the end of an order
• Resolving stock issues as they arise
• Communication with assigned leads on order status and POs
• Build and maintain awareness of ongoing orders, expectations, and changes that occur
• Organizing and maintaining an accurate inventory count on all pre-printed goods from production
• Maintain retail style packets for easy reference
• Cross-train to assist other team members when needed

Qualifications:

• Knowledge and understanding of product features, trends, and general industry terms
• Be able to follow up with all accounts in an organized manner to ensure timely order processing and communication
• Must have a strong attention to detail, ability to calculate costing, and confident decision-making skills
• Maintaining sales support and updates to customers and all accounts
• Ability to work effectively both independently and collaboratively
• Must be able to solve problems and work independently
• Must work well under pressure to meet deadlines & expectations.
• Excellent written, oral, verbal communication and presentation skills, including professional etiquette
• Perform all assigned sales support tasks

Required Skills:

• Minimum 2 year experience in account management / corporate customer service in custom apparel / promotional products
• 1 - 2 years of data entry experience with a focus on tracking and processing orders
• Strong written and verbal communication skills; positive attitude & team player
• Fluent in English
• Must be able to multi-task and meet deadlines
• Skilled in Microsoft Office applications, including Excel, Word, Outlook, PowerPoint
• Must be able to work as part of a team and with a diverse group of people and projects

Company Expectations:

• Uphold company culture and mission statement
• Exhibit exceptional customer service skills within company guidelines
• Possess a positive attitude, motivation and ability to learn
• Display strong work ethic relative to punctuality, discipline and a sense of responsibility
• Ability to work collaboratively, communicate effectively and display commitment
• Have effective communication skills (listening, verbal, and written)
• Practice multicultural sensitivity and awareness
• Ability to take constructive feedback with adaptability and flexibility

About the company:

Eagle Promotions designs and produces apparel, accessories and promotional products for corporate promotions and private label & licensed products for our retail partners. We source products domestically and overseas and have in-house apparel production capabilities. Our warehousing division handles worldwide shipping, inventory management and fulfilment services. Our in-house graphic artists, merchandising and product development specialists provide trend forecasting, custom graphic design concepts and garments to create apparel lines and complete merchandise collections for iconic brands.

https://eaglepromotions.com/

Job Type: Full-time

Pay: $16.00 - $19.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Ability to Relocate:

• Las Vegas, NV 89118: Relocate before starting work (Required)

Work Location: In person