Customer Service Representative

Description

As a CSR you are the front line of support for sales personnel and customers. You will ensure that customers are satisfied by answering product and service questions, suggesting information about other products and services. Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction.

CUSTOMER FOCUS:

• Manage incoming calls and customer service inquiries with positive attitude
• Assist customers with placing orders
• Assist sales reps. with orders and communicate issues, if needed.
• Obtain all information necessary to accurately enter orders.
• Offer product suggestions regarding specials, promotions, and quantity price breaks to increase sales volume.
• Research & communicate with appropriate personnel or customer when problem solving for status of customer orders.
• Process customer returns.
• Utilize live chats with customers to Assist with internet ordering
• Set up online accounts

COMPUTER KNOWLEDGE:

• Ability to use a desktop computer system
• Excellent typing skills
• Demonstrate ability to navigate between various programs including Excel.
• Accurately and thoroughly input customer orders submitted by various outlets
• Ability to successfully adapt to changes in the work environment

PROBLEM SOLVING SKILLS:

• Effective problem-solving skills including decision making, time management and immediate prioritization of tasks as assigned
• Action oriented and self-disciplined
• Organized and detail-oriented
• Good communicator
• Ability to maintain composure in escalated situations
• Qualified candidates will be comfortable in a multi-tasking, high-energy environment.
• Creative and analytical problem solver with a passion for excellent customer service

MISCELLANOUS:

• Develop product knowledge through ongoing personal study and supply department meetings.
• Be knowledgeable of supply department flyers, handouts, and promotions.
• Continue to develop and improve phone sales skills.
• Assist coworkers as needed
• Excellent customer service skills both internal and external
• Possess good time management skills

OTHER DUTIES AS MAY BE ASSIGNED

Qualifications

• High School or equivalent
• 6 Months - 1 Year Office Products Experience Preferred
• Customer Service/Telemarketing Experience Preferred
• Data Entry Experience

• Excellent Verbal and Written Communication Skills
• Excellent Customer Relation Skills
• Accuracy Skills
• Basic Math Skills
• Average Keyboard Skills (40 wpm)
• Ability to lift 15-25 pounds; ability to lift 50 pounds as needed.
• Stand/Bend/Reach during the day
• 85 % of work activity at desk

Salary : $16 - $19