32 Customer service specialist Jobs in El Monte, CA
East West Bank is Hiring a Customer service specialist Near El Monte, CA
Overview
East West Bank is seeking a Customer Service Specialist I. The Customer Service Center Specialist performs a variety of customer service duties in a fast-paced call center environment to both internal and external customers.
Provide excellent customer service to resolve diverse issues within the branch. As a Customer Service Center Specialist, you will present solutions based on individual customers’ needs.
Responsibilities
- Respond to customer inquiries regarding bank products and services, transaction requests and account maintenance related to their account
- Utilize active listening, express willingness to help, identify customer needs and deliver courteous, professional service in a manner reflecting positively on East West Bank
- Complete banking transactions and offer self-service bank products and services (. Online Banking and Mobile Banking)
- Obtain a comprehensive knowledge of all East West Bank products and services as well as general information required to answer customer questions, support customer inquiries about our online banking
- Troubleshoot various problems and properly escalate to management as needed
- Other duties as assigned by management
Qualifications
- Some college preferred, high school graduate or equivalent required
- 1 years experience serving in a customer service role. Call center and / or retail banking experience a plus
- Tech savviness and / or experience troubleshooting technical issues a strong plus
- Requires close attention to detail, excellent verbal communication along with interpersonal and client service skills
- Must be able to troubleshoot and resolve customer concerns using critical thinking skills
- Must have strong PC, proficiency with Windows based applications and excellent math aptitude
- Ability to work independently and efficiently in a fast-paced environment
- Must be able to read and type in Chinese to assist clients via live chat
Compensation
The base pay range for this position is USD $19.00 / Hr. - USD $22.00 / Hr. Exact offers will be determined based on job-related knowledge, skills, experience, and location.
East West Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected status.
Reasonable accommodations for disability are provided to applicants and employees in accordance with applicable law.
Last updated : 2024-06-23
Job Summary
Full Time
Banking
$47k-59k (estimate)
06/24/2024
09/22/2024
eastwestbank.com
ARCADIA, CA
1,000 - 3,000
1973
Public
JENNIFER TRAN
$1B - $3B
Banking
Related Companies
About East West Bank
East West Bank is a financial firm that provides deposits, loans, insurance planning and wealth management services for individuals and businesses
The job skills required for Customer service specialist include Customer Service, Call Center, Products and Services, Attention to Detail, Customer Support, Verbal Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer service specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer service specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer service specialist positions, which can be used as a reference in future career path planning. As a Customer service specialist, it can be promoted into senior positions as a Customer Service Team Leader that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer service specialist. You can explore the career advancement for a Customer service specialist below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Specialist job description and responsibilities
Customer service specialists also listen to customer feedback and ensure that these are logged properly so that proper departments will be able to receive them.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Specialist jobs
Certified Customer Service Specialist (CSS).
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Communicate as efficiently as possible.
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Step 3: View the best colleges and universities for Customer Service Specialist.
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