About Eastern Animal Hospital YOUR DEPENDABLE BALTIMORE ANIMAL HOSPITAL! Whether your cat or dog needs simple care or they're in need of complex medical interventions, our practice will be there to provide skilled treatment you can rely on.

From routine wellness exams to 24 / 7 emergency treatment availability, our responsive team aims to provide your pet with the treatments they need right when they need them.

At Eastern Animal Hospital, our state-of-the-art facility is fully equipped to handle simple to advanced needs, and we blend extensive experience with a gentle touch to promote your pet's health.

Position PurposeReporting into the Practice Manager, the Client Service Representative (CSR), provides an exceptional experience to our clients during every interaction.

In addition to continually engaging the client, the CSR performs practice administrative tasks such as record maintenance and appointment tracking.

The CSR manages practice reception (visitor and telephone), maintenance of veterinary medical records, accounts maintenance, cash processing, data entry, word processing and mail services.

The CSR applies practical knowledge of practice processes and services, the basic rules and regulations governing visitors and animal patient treatment, and veterinary record requirements and terminology to ensure every patient is well-cared for and every client has an exceptional experience.

Certified Technician CompetenciesPatience & Compassion : Remaining professional while still making Doctors, teammates, clients, and patients feel as comfortable as possible regardless of the situation or challenges presented.

Responding quickly and calmly to crisis while maintaining a high standard of patient care.Collaboration & Teamwork : Carefully coordinating actions with Doctors and practice team members.

Providing feedback appropriately and in a timely manner. Quickly incorporating feedback to ensure positive results. Sharing ideas and being open to other’s ideas.

Communicating : Conveying instructions to clients and teammates to ensure successful patient care.Active Listening : Following the instructions of Doctors and sometimes patient owners.

Picking up the needs of Doctors and teammates based on prior experiences and feedback.Organization Skills : Clear tracking of lab specimens, medications, patient instructions, workflow, and other job-related items while managing multiple patients and clients.

Client Satisfaction : Ensuring all activities and interactions result in the highest level of client satisfaction.Essential ResponsibilitiesLeads practice opening and closing procedures per Practice Manager instructions and practice procedures.

Ensures all public areas are clean and presentable for patients; cleans and straightens areas including the front desk, reception area, waiting area, office, public bathroom(s) and exam rooms.

Assists in the updating of client / patient files, as needed.Prepares and sends client correspondence.Sends reminder notices to clients for periodic notifications;

conducts re-calls to clients on a timely basis from a call back list.Performs a backup of the computer system on a regular basis, as directed.

Performs and oversees the performance of posting daily business.Welcomes clients and patients to the practice with a warm and friendly demeanor and ensures an excellent experience during the practice visit.

Answers incoming telephone calls applying proper telephone etiquette.Presents clients with medications, instructions, new client kits and any other take home items.

Handles emergency situations with great care, patience, and following established clinic policies and procedures.Addresses client concerns in a calm appropriate manner, ensuring every experience ends in satisfaction.

Requirements / QualificationsFull or part-timeAbility to work on weekendsHigh school diploma or equivalentPrevious veterinary experience preferredClient satisfaction references preferredPractices OSHA safety techniques including proper PPEBenefits OfferedPaid time offHealth insurance;

dental insurance; vision insuranceRetirement benefits or accountsBonus incentiveFlexible work schedulesCareer and professional developmentEmployee Assistance ProgramEmployee Referral Program

Last updated : 2024-06-25