ENCAP expects its employees to embrace ENCAP’s Mission and the Community Action Promise:

Our Mission To provide high-impact programs to help people get ahead.

Promise Community Action changes people’s lives, embodies the spirit of hope, improves communities, and makes America a better place to live. We care about the entire community, and we are dedicated to helping people help themselves and each other.

Summary/Objective

The Bellevue Food Pantry is seeking a customer service-focused, dependable, hardworking, responsible, self-driven, compassionate, part-time Operations Support Specialist to join our team. Responsibilities may include answering phones, scheduling food donation pick-ups or drop offs, assisting with unloading and sorting food, stocking shelves, breaking down boxes, helping at special pantry events, giving guidance to volunteers, answering the door, and providing a positive daily pantry experience for clients. This position requires excellent customer service skills, ability to work with and respect diverse populations, and a strong attention to detail.

Essential Functions: The Operations Support Specialist is responsible for carrying out the following types of activities:

Answer the phones and respond to client questions in a professional, efficient, and consistent manner.

• Return client calls and requests in a timely manner.
• Assist with coordinating donation pick-ups and/or drop-offs.
• Stock shelves, pack pantry items for clients, and help as needed transferring items to client’s vehicles in a professional, courteous, and efficient manner.
• Work with volunteers to maintain food pantry operations.
• Help build pantry bags as needed.
• Load and unload of donation items, sort for quality of items, expiration dates, and place donations on racks and shelves according to internal procedures.
• Assist with coordination of the Food Bank for the Heartland orders and deliveries.
• In collaboration with the Pantry Specialist, deliver pantry items to guests who are homebound or may be experiencing transportation barriers.
• Assist with community events as needed (mobile pantries, food drives, etc.). This may include evening and/or weekend work.
• Clean the pantry and keep it free from trash, dirt, excess cardboard, and other debris.
• Communicate proficiently and effectively with staff, manager, volunteers, clients, and pantry guests.

Desired Qualifications & Expertise

• Valid driver’s license and ability to drive ENCAP/ pantry vehicles under ENCAP’s insurance.
• Experience working with food preferred but not required.
• High school diploma or GED.
• Ability to work with diverse populations.
• Effectively work in a team environment.

Environment and/or Physical Factors

The work environment is varied between office and outdoor in all types of weather. Must be able to lift, push, or pull between 10 - 50 pounds on a regular basis.

Position Type and Expected Hours of Work

This is a part-time position, 25 hours a week. Occasional evening and weekend hours may be required.

Americans with Disabilities Act Compliance

Eastern Nebraska Community Action Partnership is an Equal Opportunity Employer.

Disclaimer

The above statements are intended to describe the general nature and level of work performed by employees assigned to this position. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications. ENCAP/pantry management reserves the right to amend and change responsibilities to meet business and organizational needs, as necessary.

Job Type: Part-time

Pay: $18.00 - $20.00 per hour

Expected hours: 25 per week

Benefits:

• 401(k)
• Employee assistance program
• Health insurance
• Retirement plan

Schedule:

• Day shift
• Monday to Friday

Experience:

• Customer service: 1 year (Preferred)

Ability to Commute:

• Bellevue, NE 68005 (Required)

Ability to Relocate:

• Bellevue, NE 68005: Relocate before starting work (Required)

Work Location: In person