Eastern Propane & Oil is Hiring a Field Service Dispatch Coordinator Near Hudson, NH
Eastern Propane & Oil is Hiring a Field Service Dispatch Coordinator in Hudson, NH! Voted as one of New Hampshire's "BEST PLACES TO WORK" in the Manchester Radio Group's #bestofthe603! Platinum level status for Veteran friendly employers Why choose Eastern for your Career?
Our Company Culture
Extensive Benefits including 100% paid insurance options
Matched 401k options
Employee & Family Fuel Discounts for your home
State of the art Training Center
3.5 Weeks Paid Time Off Paid Holidays
Complimentary Coffee & Thanksgiving Turkey
Summer Hours
Bonus programs, incentives, and more
Additional Voluntary Benefits including Pet Insurance!
About This OpportunityThis safety sensitive position is responsible for assisting with the day-to-day activities of the Service Department.
Ensure that all product sales, installations and servicing is handled in a timely, efficient and appropriate manner, including, but not limited to that they are performed consistent with all company policies and procedures
Make sound decisions relative to the scheduling and assignment of service and installation technicians to ensure timely and safe installation and servicing of products
Ensure that all company policies, procedures, handbooks, manuals and local, state and federal codes are adhered to in connection with all servicing and installations and all other service and installation technician activities
Maintain a proficient working knowledge of the Company’s safety policies and procedures and implementing them in connection with all servicing and installations and all other service and installation technician activities
Facilitate effective communication and coordination of activities among service technicians
Ensure that all service orders and daily logs are completed and turned in daily by service and installation technicians
Ensure that all appointments with our customers are kept or otherwise notified of a change in scheduling
Ensure that related equipment, such as regulators, hoods, bases, etc. are used in the most efficient manner
Ensure customer satisfaction with regard to service charge inquiries is achieved.
Have a fundamental knowledge of the National Fuel Gas Code (NFPA 54) and Storage and Handling of Liquefied Petroleum Gas (NFPA 58)
Proficient knowledge of Eastern’s leak test procedure
Proficient knowledge of Eastern’s carbon monoxide test procedure
Be receptive to and competently use new technologies
Demonstrate enthusiasm and example setting to the department
Participate in “on-call” rotation, perform service and installation work at customer locations as needed
Regular attendance and punctuality adherence to a schedule that meets the needs of the department which increase on a seasonal basis
Must maintain all required licenses and certification to perform service and on-call activities