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Help Desk and Systems Coordinator
Easterseals Iowa
Des Moines, IA | Contractor
$51k-63k (estimate)
4 Weeks Ago
Help Desk and Systems Coordinator
Easterseals Iowa Des Moines, IA
$51k-63k (estimate)
Contractor 4 Weeks Ago
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Easterseals Iowa is Hiring a Help Desk and Systems Coordinator Near Des Moines, IA

Responsibilities:
  • Provide comprehensive IT support to staff members, resolving technical issues and troubleshooting a wide range of hardware and software problems.
  • Manage and maintain agency IT systems, including Office 365, SUNNY, Raiser's Edge, Financial Edge, and iSolved.
  • Oversee IT contracts and vendor relationships, ensuring optimal performance and cost-effectiveness.
  • Conduct regular security assessments and implement strategies to safeguard sensitive information in accordance with HIPAA regulations.
  • Proactively identify opportunities to optimize and streamline back-office processes through effective utilization of technology.
  • Develop and deliver training programs to empower staff members with the necessary skills to navigate agency IT systems confidently.
  • Maintain and ensure the accuracy of the agency's SharePoint site for efficient information dissemination and collaboration.
  • Manage agency technology inventory and key fob system.
  • Assist with website maintenance and updates
  • Analyze results from bi-annual internal surveys to identify areas for improvement within the IT department.
  • Coordinate, conduct, and report safety drills for the main office location.
  • Serve as a backup for the Program and Support Specialist, providing additional support as needed.
Qualifications:
  • Bachelor's degree in Information Technology or a related field (preferred)
  • Minimum of 1 year of experience in IT internal coordination or a similar role
  • CompTIA A certification or equivalent experience
  • Extensive knowledge of Office 365, communication, and information technologies
  • Strong troubleshooting and problem-solving skills across various platforms and devices
  • Excellent communication, interpersonal, and organizational skills
  • Ability to prioritize and manage multiple tasks simultaneously
  • Ability to work independently and as part of a team
  • Commitment to confidentiality and data security
  • Proactive and customer-service focused approach
  • Reliable transportation and ability to pass a background check
Benefits:Easterseals Iowa offers a competitive benefits package, including health, dental, vision, & life insurances, 403b retirement savings plan options, and paid time off consisting of 20 days of time off in your first year of service! We are a mission-driven organization, and you'll have the opportunity to contribute in ways that make a real difference in the lives of individuals with disabilities! Work schedule is in office, Monday-Friday, 8:00am-5:00pm. Wage for the position starts at $18.00 per hour with an increase to $18.25 after successful completion of 90 day onboarding activities.Interview process consists of 1st phone interview with Recruitment and Talent Development Coordinator and 2nd Department Specifics Team Leader.

Job Summary

JOB TYPE

Contractor

SALARY

$51k-63k (estimate)

POST DATE

05/27/2024

EXPIRATION DATE

07/20/2024

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