12 Customer Experience Representative Jobs in Sumter, SC
Eaton is Hiring a Customer Experience Representative Near Sumter, SC
Eaton’s ES AMER ARS division is currently seeking a Customer Experience Representative in Sumter, SC.
This position is primarily responsible for supporting Panelboard and/or Switchboard customer order management including scheduling, routine reports and file retention for the Sumter location. This role will interface heavily with customers including but not limited to EatonCare, production teams, supply chain, field sales teams and other Eaton manufacturing locations. This position requires strong communication and computer skills.
The expected annual salary range for this role is $52499.97 - $76999.96 a year. This position is also eligible for a variable incentive program.
Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.
What you’ll do:
- Respond and prioritize all communication with the Service Level Agreement timeline.
- Update EatonCare on DPAS, Ship Short, key accounts to meet customer requirements.
- Crosstrain in all US geographical territories and Eaton Customers to provide support to other Customer Experience Representatives as well as train other CER’s in your geographical region.
- Provide backup where required to cover other Customer Experience Representatives when needed.
- Provide support during Customer interfacing, Sales, and production calls to support teams with current order status.
- Comply with all safety rules and procedures. Understand and meet all departmental safety objectives and goals, including 5S, and/or GEMBA.
- Exhibit a strong adherence to quality by continually seeking methods of improvement for all functions of the position. Ensure quality of all inputs and data to ensure the production process adequately meets Eaton’s quality guidelines including reconciling systems to provide clean order management.
- Exhibit strong analytical and problem-solving skills so as to resolve any obstacles or delays that may occur in the production process.
Qualifications:
- High school diploma or GED from an accredited institution and 3 years’ experience in a Customer Service function
- Associate degree in business administration, office administration or related.
- Must be legally authorized to work in the United States without company sponsorship.
- No relocation benefit is offered for this position. Only candidates residing within the immediate area of the Sumter facility (50-mile radius) will be considered for this position.
- Experience in the customer service function with a focus on manufacturing and product knowledge.
- Experience working with MRP systems
- Working Knowledge of Panelboards and Switchboards assemblies
Skills:
- Proficient with computers and programs including Microsoft Office (Outlook, Word, Excel).
- Willing to work flexible hours in support of business needs.
- Exhibit strong analytical and problem-solving skills to resolve any obstacles or delays that may occur in the scheduling process.
- Must be a self-starter capable of working with minimum supervision and capable of solving accounting, material and internal problems as unusual circumstances arise during interface with manufacturing, shipping and accounting.
- Frequent contact with shipping for confirmation and routing information.
- Extensive inter-departmental contacts concerning status of material, production schedules and quality of product.
- Demonstrated ability to successfully manage multiple priorities, analyze complex problems and implement solutions.
- Ability to convey the appropriate sense of urgency throughout other plant functions to support unique or unusual customer needs.
- Proactively integrate Continuous Improvement and Lean Manufacturing concepts, as they specifically relate to Business Process Improvements, to daily tasks.
- This position requires a high level of responsiveness and proactive problem solving to reinforce enterprise-wide goal of providing world-class customer satisfaction.
We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.
Eaton considers qualified applicants regardless of criminal histories, consistent with local laws. To request a disability-related reasonable accommodation to assist you in your job search, application or interview process, please call us at 1-800-836-6345 to discuss your specific need. Only accommodation requests will be accepted by this phone number.
We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.
Job Summary
Full Time
Durable Manufacturing
$35k-44k (estimate)
08/02/2024
10/01/2024
eaton.com
HICKSVILLE, NY
500 - 1,000
1911
LISA GOODMAN
$200M - $500M
Durable Manufacturing
Related Companies
About Eaton
*Planes. Hospitals. Factories. Data centers. Vehicles. The electrical grid. These are things people depend on every day. And the companies behind them depend on Eaton to solve some of the toughest power management challenges on the planet. Eatons mission is to improve the quality of life and the environment through the use of power management technologies and services. We provide sustainable solutions that help our customers effectively manage electrical, hydraulic, and mechanical power more safely, more efficiently, and more reliably. Eatons 2020 revenues were $17.9 billion, and we sell prod...ucts to customers in more than 175 countries. We have approximately 92,000 employees. For more information, visit www.eaton.com Eaton is an Equal Opportunity and Affirmative Action Employer. Eaton is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.
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The job skills required for Customer Experience Representative include Customer Service, Problem Solving, Scheduling, Microsoft Office, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Experience Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Experience Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Experience Representative positions, which can be used as a reference in future career path planning. As a Customer Experience Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Experience Representative. You can explore the career advancement for a Customer Experience Representative below and select your interested title to get hiring information.
If you are interested in becoming a Customer Experience Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Experience Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Experience Representative job description and responsibilities
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Customer service representative listen to or read about customer problems and suggest solutions.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Experience Representative jobs
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Step 3: View the best colleges and universities for Customer Experience Representative.
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