Job Details
Level
Experienced
Job Location
Phoenix, AZ - Phoenix, AZ
Position Type
Full Time
Education Level
4 Year Degree
Salary Range
$45.00 - $53.00 Hourly
Travel Percentage
None
Job Shift
Day
Job Category
Other
Description
Position Summary
Under limited supervision, leads a team in providing service to customer base at various site locations or service centers. Directs the coordination of technical and administrative support activities including installation, repair, preventive maintenance and engineering change upgrades to be performed at client sites. Ensures adequate records and systems are maintained. Schedules personnel responding to critical situations. Maintains communication with engineering management and specialists in resolving technical problems and/or bringing problems to the department's attention. Selects, develops and evaluates personnel to ensure the efficient operation of the function.
Essential Functions

• Leads a team as they service tools and equipment at customer site or service center to include, all contracted preventative and unscheduled maintenance, installations and start-ups. Tracking of on-site customer base, shipping and receiving spare parts. (Essential)
• Attend all operational meetings, fab pass downs, document and distribute agenda and minutes. (Essential)
• Handle scheduling of resources for shift coverage, back-up, pager coverage, training, holidays and PTO coverage. (Essential)
• Assists in personnel-related functions including, but not limited to, hiring, performance appraisals, approval of time cards, and time off schedules. (Essential)
• Supervises assigned service or field service personnel requiring the ability to effectively communicate. Conducts new employee training and enforcement of departmental procedures. (Essential)
• Acts as a coach and mentor to employees in the department. (Essential)
• Mentor and train Field Service Lead I (Essential)
• Ordering, expedition and notifying customer or management when replacement is necessary. Maintain and replace equipment, tools, and supplies used directly for Plating tool. (Essential)
• Provides documentation of preventative maintenance, down time, equipment issues. (Essential)
• Meets with customer regularly to review product specifics and information (Essential)
• Maintains clean and safe working environment compliant with EBARA safety policies. (Essential)
• Complies with EBARA's safety policies, including participation in and completion of all required safety training.(Essential)
• Performs other duties as assigned. (Non-Essential)

Qualifications
Competency Statement(s)

• The ability to perform the identified essential functions of the classification, including the operation of any machinery and/or equipment that is associated with performing the essential functions.
• The ability to lift 35 lbs. unassisted from the floor to waist level.
• The ability to perform the essential functions of the position in a cross cultural, demanding and dynamic environment.
• The ability to work well under pressure, meet multiple and sometimes competing deadlines, and at all times demonstrate cooperative behavior with colleagues and supervisors.

Education

• AA or BA degree in Electronics, Engineering or equivalent experience.

Experience

• Six (6) years of electro-mechanical and field service experience, preferably in the semiconductor or related industry.
• Three (3) or more years of Management experience, preferably in the semiconductor or related industry.
• Good working knowledge and use of Ebara Plating & 300X tool/equipment.
• Working knowledge of mechanical skills.
• Strong Customer Relations skills.