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Responsibilities and Duties:
Design, develop, and maintain ServiceNow applications, modules, workflows, and custom solutions.
The development and implementation of ServiceNow solutions, ensuring high-quality code and adherence to best practices.
Manage the ServiceNow platform, including upgrades, patches, and integrations with other systems.
Collaborate with cross-functional teams to gather requirements, design solutions, and implement new features.
Develop and maintain documentation, policies, and procedures related to ServiceNow.
Participate in SCRUM meetings, including daily stand-ups, sprint planning, and retrospectives.
Conduct code reviews and ensure adherence to coding standards.
Develop and maintain ServiceNow APIs, web services, and integration points with other enterprise systems.
Create and manage ServiceNow automation scripts and orchestration workflows.
Troubleshoot and resolve issues related to ServiceNow applications, workflows, and custom solutions.
Conduct platform assessments and provide recommendations for improvements.
Provide technical expertise and support to other IT teams and business stakeholders.
Design and implement ServiceNow security policies and procedures.
Develop and maintain reports and dashboards in ServiceNow.
Train and support end-users in the use of ServiceNow.
Manage ServiceNow instances, including security and access controls.
Collaborate with external vendors and consultants to ensure the smooth operation of ServiceNow.
Maintain and improve ServiceNow CMDB and Asset Management.
Develop and maintain ServiceNow incident management and problem management processes.
Job Skills and Qualifications:
Bachelor s degree in computer science or a related field or relevant experience.
7 years of experience as a ServiceNow Developer/Administrator.
Strong understanding of ServiceNow modules, workflows, and custom applications.
Extensive experience with ServiceNow development, including Business Rules, Client Scripts, UI Policies, UI Actions, Script Includes, ACLs, and Flow Designer.
Knowledge of SCRUM methodology and experience working in an Agile environment.
Proficiency in scripting languages such as JavaScript, HTML, and CSS.
Experience with ServiceNow integrations, including REST APIs, LDAP, and SSO.
Excellent problem-solving and analytical skills.
Strong communication and collaboration skills.
ServiceNow certification preferred.
Experience with ServiceNow ITOM, ITSM, and ITBM modules.
Experience with ServiceNow HR, Security Operations, FSO, and Customer Service Management modules.
Knowledge of ITIL best practices.
Experience with ServiceNow Performance Analytics and Reporting.
Experience with ServiceNow Service Portal and CMS.
Ability to manage multiple projects and tasks simultaneously.
Strong leadership and team management skills.
Ability to work independently and as part of a team.
Additional Information:
This position may require occasional on-call support and after-hours work to address critical issues or perform scheduled maintenance.
Minimum four days in-office presence per week.
Exceptional documentation and reporting skills.
ECCO Select is committed to hiring and retaining a diverse workforce. Our policy is to provide equal opportunity to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity or any other legally protected category. Veterans of our United States Uniformed Services are specifically encouraged to apply for ECCO Select opportunities.
Equal Employment Opportunity is The Law
This Organization Participates in E-Verify
Job Types: Full-time, Permanent
Full Time
IT Outsourcing & Consulting
$99k-120k (estimate)
09/02/2024
09/12/2024
eccoselect.com
NORTH KANSAS CITY, MO
100 - 200
1995
JEANETTE PRENGER
$10M - $50M
IT Outsourcing & Consulting
ECCO Select is recognized as an innovative technology leader providing proven IT services, solutions and staffing to meet your long-term strategic goals and your most urgent business priorities. The Company was established in 1995 and services a diverse client base. ECCO Select offers a host of specialized technology solutions tailored to each clients unique requirements. Services Offered * Consulting Solutions * Application & Software Development * Architecture * Data Management * Managed Services * Program Management * Rapid Deployment * Security * System Integration * IT Staffing & Professi...onal Services Combining unparalleled expertise as a staffing firm and our full-time consultant staff of over 200 industry experts, ECCO Select's customer-focused delivery model utilizes a broad-spectrum approach that interacts with your company at every level. This enables ECCO Select to anticipate your IT needs and delivers solutions that scale in an ever-changing technology environment. The end result is a responsive, flexible, reliable, high-quality services standard that supports and accelerates your business success. Industries Served * Energy & Resources * Financial Services * Government * Healthcare * Technology & Telecommunications * Transportation & Logistics A minority and woman-owned business, ECCO Select has earned a reputation for delivering effective communications, aligning high-caliber skill sets and providing specialized IT services. ECCO Select is an equal opportunity employer. Solutions Delivered For more information, visit www.ECCOSelect.com, or to speak with an ECCO Select IT solutions expert, email ITSolutions@ECCOSelect.com or call 816.960.3800.
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The following is the career advancement route for ServiceNow Developer/Administrator positions, which can be used as a reference in future career path planning. As a ServiceNow Developer/Administrator, it can be promoted into senior positions as a Web Applications Development Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary ServiceNow Developer/Administrator. You can explore the career advancement for a ServiceNow Developer/Administrator below and select your interested title to get hiring information.