The Ethiopian Community Development Council, Inc. (ECDC), established in 1983, is a non-profit, community-based organization that advocates on behalf of refugee and immigrant issues; conducts cultural, health education, and socio-economic development programs; and resettles refugees in the U.S. through a network of affiliate partners. While organized to respond initially to the needs of a growing Ethiopian community in the Washington, D.C., area, ECDC has been serving newcomers from diverse cultural backgrounds while maintaining a focus on African refugees and immigrants. ECDC has been resettling refugees from around the world since 1991.

Job Summary: PC ICM Case Manager CM will be responsible for providing intensive case management services to newly arriving eligible refugee populations. They will focus on providing strength-based intensive case management to vulnerable populations including, but not limited to single-headed refugee households, women-at-risk, refugees experiencing medical and/or psychological conditions, including emotional trauma resulting from war, DV, and/GBV, refugees that identify as LGBTQIA and elderly. They will maintain a strong working relationship with other departments to help clients to achieve their self-sufficiency goals outlined in their service plan/family self-sufficiency plan.

KEY RESPONSIBILITIES

· Understand and adhere to guidelines in PC Manual for clients’ eligibility, program length, benefits explanation, sanctioning and appeal policies

· Responsible for collecting appropriate information and documentation to determine client eligibility on a routine basis

· Basic understanding of refugee resettlement and ability to review eligibility documentation

· Refer clients to other external programs and service providers as needed

· Understands and implements protocols for sanctioning clients when appropriate in consultation with the Program Manager

· Responsible for recording clients’ information in the appropriate database and submitting routine reports to the Program Manager

· Follow-up with all active clients on a weekly basis and update services and case notes as needed

· Work closely with all Refugee Department staff and other internal Alliance Programing for referrals

· Review all client documentation and consult with direct supervisor prior to case closure

· Responsible for keeping clients aware of service timeline and sending reminder letters with the date of recertification and the date that they will be out of service period eligibility

· Collect all information from external agencies for secondary migrant clients prior to enrollment as needed

· Maintain Data Base updates on a regular basis

· Attend daily, weekly and monthly, and quarterly department meetings

· Communicate all activities, program success, and challenges with the Program Manager

· Pick up refugees from airport as needed

· Perform other duties as assigned

· Collaborate with ECDC affiliate staff across the country to ensure consistent service delivery to clients

· Share best practices and lessons learned with affiliate colleagues

· Attend and participate in affiliate-wide meetings and trainings

· Work closely with program managers and directors to implement program activities and achieve program goals

· Assist with data collection, reporting, and program evaluation

· Stay up-to-date on ECDC policies and procedures related to assigned programs

QUALIFICATIONS AND COMPETENCIES

· Some college (2-year degree) preferred; 4-year degree a plus. In lieu of college degrees, at least 3 years’ experience in Behavioral Health/Clinical settings; Data Management, non-profit settings, and/or other administrative duties accepted

· Experience in the medical field is a plus

· Professional attitude and appearance

· Foreign language required

· Should be detail-oriented and able to multitask

· Community orientated and team player

· Strong written and verbal communication skills

· Excellent organization, multitasking, and time management skills

· Ability to be compassionate and calm under pressure, resourceful and proactive when issues arise

· Hands-on experience with office equipment

· High degree of independent judgment, flexibility, and problem-solving skills

· Advanced Microsoft Office computer skills (Outlook, Word, Excel, and PowerPoint)

· Ability to interact with people of all ages and cultural backgrounds

· A demonstrated commitment to humanitarian issues, economic development, equity and inclusion for immigrants as well as fostering a welcoming community

· Ability to work flexible hours

· Access to a vehicle and liability insurance

Job Type: Full-time

Pay: $44,000.00 - $49,000.00 per year

Experience:

• Case management: 1 year (Required)

Ability to Relocate:

• Houston, TX 77042: Relocate before starting work (Preferred)

Work Location: In person