36 Customer Care Specialist Jobs in Milwaukee, WI
[ECE] Educational Credential Evaluators, Inc. is Hiring a Customer Care Specialist Near Milwaukee, WI
Hours: 40 hours/week, Monday - Friday
About ECECelebrating over 40 years of success, ECE is one of the most well-known and respected names in comparative international education. Our main product, an educational credential evaluation, is a report used by counselors, recruiters, registrars, and admissions officers in the U.S. and elsewhere to determine how the academic history of a foreign-educated individual matches up to American grading scales and standards. As the demand for talented professionals has increased around the world, hiring managers have increasingly relied on the expertise of ECE to review the credentials of employees. ECE is a medium-sized nonprofit organization with just over 100 employees.
SummaryWorking in a nonprofit call center environment, Customer Care Specialists assist individuals and educational institutions via phone, chat, and email. CCS's accurately interpret company policy and procedures to answer customer inquiries and provide information on fees and services. CCS's address customer concerns and explain policies and procedures while also using sound judgment to determine when and to whom issues should be escalated.
Essential Duties & ResponsibilitiesResponds to incoming customer requests by providing accurate information to new and existing customers.
Maintains precise records of all customer communication.
Uses appropriate judgment to determine to whom and when to transfer calls to other staff.
Effectively understands policies and procedures to be able to interpret customer needs and problem solve.
Serves as a subject matter expert for all standard ECE product offerings.
Assists customers with website and application navigation and questions. Troubleshoots problems to effectively escalate to technical support when appropriate.
Ensures that the customer receives quality service. Listens attentively and responds effectively to customer complaints.
Manages difficult or emotional customer situations and balances customer needs with organizational policies, creating resolutions that provide customer satisfaction.
Articulates ideas clearly and concisely in a variety of manners through written and verbal communication while adjusting the
message to match the request.
Composes professional and informative responses to written inquiries.
Other duties may be assigned.
This job has no supervisory responsibilities.CompetenciesTo perform the job successfully, an individual should demonstrate the following competencies:
Customer Service - Manages difficult or emotional customer situations, responds promptly to customer needs for service and assistance, keeps emotions under control, shows respect and sensitivity for cultural differences.
Interpersonal Skills - Focuses on finding solutions, listens to others without interrupting, remains open to others' ideas, remains calm, rational, and works for the best possible outcome, uses multiple strategies to deescalate challenging situations, professionally acknowledges emotional situations, is considerate, respectful, and uses empathy appropriately, seeks clarification of problems or issues.
Judgment - accurately and objectively reviews data and information, uses a step-by-step process to reach decisions, uses sound judgment to make decisions based on information provided and applies company policy and processes accurately.
Professionalism - Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position.
Communication (Written and Verbal) - Speaks clearly and credibly in positive or negative situations, listens actively and requests for clarification, responds well to questions, expresses ideas effectively in both written and verbal communication, writes clearly and informatively, edits work for spelling and grammar, varies writing style to meet needs, able to read and interpret written information.
Delivers Results (Quality/Quantity) - Applies feedback to improve performance, monitors own work to ensure quality, meets productivity standards, completes work in a timely manner, strives to increase productivity.
Workload Management - Maintains accurate records even when interruptions occur, able to move from task to task without reducing the quality of work, stays productive during slower work periods, budgets time wisely by prioritizing tasks appropriately, uses effective tracking mechanisms and resources appropriately, able to manage multiple competing work activities.
Commitment & Responsibility - Follows instructions, responds to management direction, keeps commitments, is consistently at work and on time, ensures work responsibilities are covered when absent, applies ECE policy appropriately.
Problem Solving - Identifies and resolves problems in a timely manner, gathers and analyzes information skillfully, uses reason even when dealing with emotional topics, determines appropriate and correct conclusions to resolve challenges.
RequirementsQualificationsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Education and/or Experience
High school diploma or general education degree (GED) required, experience and /or training in a customer service phone environment preferred. Demonstrated knowledge of higher education, either through attendance or work experience in an academic or educational setting, a nonprofit organization, or a professional office setting such as a government or legal office preferred.
Communication Skills
Excellent written and oral communication is a must. Experience using Chat as a communication tool is a plus.
Computer Skills
To perform this job successfully, an individual should have knowledge of web-based applications, the Internet, and live chat.
Foreign Language Skills
No foreign language skills are required for this position. However, familiarity with foreign language and/or culture are preferred.
Mathematical Skills
Ability to add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals.
Work LocationThis is a remote position. Wisconsin-based individuals will receive preference. ECE is currently unable to work with candidates living in the following states: California, Colorado, Connecticut, Maryland, Massachusetts, New York, New Jersey, Oregon, Rhode Island, Washington and Washington D.C.
What does ECE offer?ECE offers a competitive base salary and comprehensive benefits. Compensation for this position is $18.06 - $21.12 per hour depending on experience and qualifications.
We believe balancing personal life and work life leads to engaged, productive, and satisfied employees. Many positions offer remote work opportunities and flexible scheduling options. The benefits package includes employer-sponsored life insurance and a rich 403b retirement plan contribution match in addition to health, dental, vision, flex spending account, and other voluntary insurance options. There are nine paid holidays annually and generous paid time off benefits in addition to flexible and/or remote work opportunities for qualified positions. Employees have opportunities to develop their professional skills through internal and external training.
Physical Demands & Work EnvironmentThe physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit. The employee is frequently required to use hands to finger, handle, or feel; reach with hands and arms, and talk or hear. The employee is occasionally required to be mobile; walk and stoop, or crouch. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision.
The noise level in the work environment is usually quiet to moderate.
Job Summary
Full Time
$51k-65k (estimate)
06/02/2024
07/18/2024
The job skills required for Customer Care Specialist include Customer Service, Problem Solving, Call Center, Communication Skills, Scheduling, Commitment, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Care Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Care Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Care Specialist positions, which can be used as a reference in future career path planning. As a Customer Care Specialist, it can be promoted into senior positions as a Customer Service Representative IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Care Specialist. You can explore the career advancement for a Customer Care Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Customer Care Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Care Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Care Specialist job description and responsibilities
Analyze customer complaints and provide appropriate corrective actions.
01/14/2022: Sumter, SC
Assist directly or route customers to the appropriate personnel for assistance.
02/25/2022: Tuscaloosa, AL
Ensure to provide excellent customer service through phone, e-mail, chat, etc.
02/28/2022: Raleigh, NC
They are responsible for responding to the escalated tier of customer calls and quality assurance measures.
01/07/2022: Buffalo, NY
As a job, customer care specialist are responsible for addressing customer needs and ensuring they have a good experience.
03/06/2022: Brownsville, TX
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Care Specialist jobs
A good Customer Support Specialist has sharp leadership skills, a willingness to help others with problems and strong communication skills.
12/17/2021: Milwaukee, WI
Aside from the skills, customer care specialists should also have emotional strength.
02/02/2022: Santa Maria, CA
Customer Service specialists should be able to see things from the customer’s viewpoint and provide feedback to the customer(s) as at when due.
12/17/2021: Boca Raton, FL
Customer Care Specialist should be patient, and should also have good communication and problem-solving skills.
03/13/2022: San Antonio, TX
Similar to associates, CS specialist are often the first employees to respond when a customer submits a support request.
01/30/2022: Terre Haute, IN
Step 3: View the best colleges and universities for Customer Care Specialist.
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