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We are Echelon, a global fitness, wellness, and sports leader!
Welcome to the heartbeat of Echelon Fitness, where we're not just raising the bar; we're rewriting the entire fitness playbook. Think of us as the rebels of the fitness world—the ones who dare to blur the lines between sweat sessions and entertainment extravaganzas.
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Job Duties:
Maintain and grow Echelon’s authorized 3rd party US service provider network.
Communicate regularly with dealer/commercial support to verify when a field service labor work order authorization is required and is covered under warranty.
Coordinate with commercial support and verify any parts which are required.
Communicate with the provider/customer regarding parts delivery and labor service ETA status.
Communicate with the appropriate provider in a timely fashion when an authorized work order is warranted for labor for a given customer and submit work order labor authorization to the provider.
Track open work orders by date submitted and drive to closure via close communication with the provider.
Communicate with providers verifying completion of work order(s) and with customers confirming that the equipment is operational and the issue has been resolved. Close out of all work orders in a timely fashion.
Verify warranty status of unit prior to submission of work order through commercial support.
Managed 3rd party installation process in same fashion as Work Order management
Ongoing improvement of the Field service coordination process and provider/customer experience.
Requirements:
High School Diploma/ GED
Have a positive, can do attitude
Excel in a team a team environment
Be a self starter
Have the ability to multi-task and change priorities quickly
Be able to drive open work orders to closure
Possess significant attention to detail
Preferred 2 years experience in call center support and/or service provision coordination with 3rd party service providers in any industry
Proficient with Microsoft Word, excel spreadsheets and Google Chat, Teams, Zoom etc
Strong written and verbal skills
The pay range for this role is:
Benefits: We have really amazing medical coverage on day 1, PTO, 6 days of paid sick time after 90 days, 401(k) with company match after 6 months, and 9 paid holidays!
Full Time
$66k-84k (estimate)
07/09/2024
09/08/2024
echelonfitnessfoco.com
Fort Collins, CO
<25
The job skills required for Field Service Coordinator include Field Service, Installation, Coordination, Attention to Detail, etc. Having related job skills and expertise will give you an advantage when applying to be a Field Service Coordinator. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Field Service Coordinator. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Field Service Coordinator positions, which can be used as a reference in future career path planning. As a Field Service Coordinator, it can be promoted into senior positions as a Field Service Rep. II - Electronic Equipment that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Field Service Coordinator. You can explore the career advancement for a Field Service Coordinator below and select your interested title to get hiring information.