Company Description:
Echelon Wine Bar is located in historic Shockoe Slip and is an elegant rustic modern wine bar offering farm-style tapas made in our scratch kitchen from the freshest ingredients. Echelon offers over 200 wines from around the world for guests to enjoy as well accredited wine education courses from Wine & Spirits Education Trust in addition to fun monthly in-depth wine classes for wine enthusiasts to grow their knowledge.

Job Description:
Echelon Wine Bar seeks an energetic and passionate individual who is enthusiastic about wine and providing excellent customer service to work in our casual elegant Wine Bar. Full-time and part-time positions are available.

Responsibilities: The primary responsibilities of this position are the following:

• Provide exceptional customer service to guests and wine club members;
• Provide an excellent tasting experience to our guests;
• Enhance the Echelon Wine Bar image and brand;
• Promote wine sales and wine club membership enrollment;
• Focus on guests needs;
• Communicates to team members effectively and respectfully;
• Demonstrates enthusiasm about our business, wine and food;
• Stays focused on goals with a priority on teamwork;
• Known as an employee that others want to work with;
• Comfortable with peer to peer coaching;
• Willing to work other positions in the wine bar when necessary;
• Responds to customer complaints calmly and respectfully. Alerts manager on duty to service issues;
• Feels comfortable taking necessary recovery steps to respond to customer concerns;
• Thrives on responding to difficult requests and customers;
• Makes menu recommendations to guests;
• Lists ingredients or common allergens for guests from memory;
• Makes wine and food pairing recommendations;
• Runs food and drink orders for their tables and for other staff members;
• Busses & resets tables;
• Restocks server stations with napkins, cutlery, condiments, and small plates;
• Interacts with other service and cooking staff to ensure speedy and effective operations so guests receive their food as quickly and accurately as possible;
• Promotes wine sales and wine club membership enrollment;
• Takes the time to mindfully taste and understand the wines on the menu.

Qualifications: The individual must exemplify the following qualifications and skills:

• Exemplary customer service standards. Be willing to "go the extra mile" to satisfy our guests;
• Excellent communication skills;
• Enthusiastic about wine and customer service;
• Punctual;
• Ability to work well in a team environment;
• Ability to multi-task and work in a fast-paced environment;
• Attention to detail in all aspects of service;
• Self-motivated, positive with a good attention to detail;
• Previous experience in related retail or hospitality sales a plus;
• Previous restaurant service experience a plus;
• WSET certification or equivalent a plus;
• Willing to work nights, weekends and holidays;
• Able to be on your feet for 6 hours;
• Fluent in English;
• Must be able to lift up to 40 lbs.

Compensation: Range from $25 - $40 per hour in total (base pay plus tips). Additional sales commission opportunities are available.

Please submit a resume giving an overview of your experience with wine either professionally or socially and interest in the position.

Job Types: Full-time, Part-time

Pay: $25.00 - $40.00 per hour

Application Question(s):

• Please provide details regarding your wine knowledge and interest in the position.

Work Location: In person