Sales Support Administrator Job Summary This position is responsible for assisting the section supervisor in operation of the area and assisting Cashier/Bookkeepers on more complex problem solving. It is also responsible for quality control and training of staff within the section. Job Description Assist and educate Cashier/Bookkeepers on resolving problems related to the funds concentration and allocation (Banking) system. Assist in management of resources and delegate staff assignments. Assist the supervisor in complex account reconciliation. Assist departments in locating misapplied payments and make appropriate corrections to rectify payment issues. Analyze payment-processing errors. Refine and implement preventive measures to ensure smooth operation of payment processing. Make recommendations to supervisor on upcoming projects and existing procedures to improve and streamline operations. Review and audit completed work of Cashier/Bookkeepers and Sr. Processing Clerks for quality control. This position requires a high level of analytical skills to resolve daily operation problems for subordinates. Independent thinking and decision-making skills to ensure smooth operation of the section. In depth understanding of cashiering and funds concentration and allocation systems is required to make quality recommendations on how to improve workflow. Qualifications Cashiering, bookkeeping or relevant work experience. High school diploma or GED required. Good communication skills. Working knowledge of Microsoft Word, Excel, Access, and Outlook are required. Advanced account reconciliation skills required. Benefits: · Extraordinary medical/dental/vision/life benefits · 401(k) Savings plan with company match Tuition assistance PTO for community volunteer programs Wellness program Employee discounts (membership, insurance, travel, entertainment, services and more!) Auto Club Enterprises is the largest federation of AAA clubs in the nation. We have 14,000 employees in 21 states helping 17 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1902, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team. Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.” AAA is an Equal Opportunity Employer For more than a century, AAA has been synonymous with trust, dependability, quality, and innovation. It's our mission to provide our growing membership with the legendary service we are famous for, and we welcome committed professionals ready to challenge themselves in a dynamic industry. AAA would not exist without the millions of members who give us their loyalty, or our employees whose mission it is to give those members world-class service. What else do we offer? Stability. Growth. Commitment to an exciting future for both you and our members.