The Eckerd College Library in St. Petersburg, FL seeks a Public Services Supervisor. This staff member is student-centered and provides excellent customer service to members of the academic community and campus guests. This position serves as the first point of contact for all library users. They supervise the opening of the library and daytime operation of the Information Desk and work cooperatively with other departments in the library to ensure timely access to library facilities, services, and collections. The position is responsible for the supervision of 20-25 student assistants. The Public Services Supervisor assures the continuity of excellent library service to the academic community in support of the mission of the library and the college.

Benefits Overview
Eckerd College offers a competitive benefits package, including the following:

• 100 percent tuition remission for employees, spouses, and dependents; access to Tuition Exchange network
• HMO and HDHP medical insurance options; employer contribution to HSA for those on the high deductible plan that start date of hire.
• PPO dental and vision insurance networks; employer-provided life, short-term disability, and long-term disability plans that start date of hire.
• Generous employer contribution to employee's retirement plan upon eligibility.
• Generous paid time off including vacation, sick, and personal leave as well as 16 paid holidays annually.

Key Responsibilities
Library Access and Services

• Supervises the public services operations including but not limited to timely opening, staffing the circulation/information desk, enforcing building policy, placing facility and technology maintenance requests, and resolving policy questions voiced by students, faculty, staff, and campus guests.
• Advises students and faculty in the general use of the library catalog and subject databases. Refer research questions to the faculty librarians. Track inquiries received via chat.
• Collects and processes materials for course reserves to include receiving and returning of materials to faculty, cataloging in the library system, assuring copyright compliance, and maintaining the online reserve materials list.
• Maintains proficiency with the library's integrated library system, ExLibris Alma/Primo, used for circulation and return of materials. Participate in training for frequent changes and upgrades to the system.
• Collaborates and communicates regularly with the Access Services Librarian and Director of Library Services to revise library policies, resolve workflow issues, plan and complete projects, and improve services.
• Provides public service and facilities use statistics to the Access Services Librarian and Director of Library Services on a monthly basis.
• Coordinates correspondence relating to circulation activities, i.e., overdue notices, hold notices, billing, and reports.
• Oversees the library shelf maintenance program.
• Performs minor equipment maintenance (i.e., adding paper and toner to copiers and printers).

Supervisory

• Hires, supervises, trains, schedules, and evaluates 20-25 part-time student workers per semester and provides leadership for the student team to include dealing with student assistant absences and other issues related to relying on a primarily student staffed front line work force.
• Collaborates with the Access Services Librarian on timely revisions to training materials concerning departmental procedures, the integrated library system, and customer service policies for student assistants.
• Maintains library student workers payroll and budget in coordination with Career Services.

Qualifications

• High school diploma plus at least one year of customer service, preferably in library services.
• Ability to work independently and manage time effectively.
• Knowledge of and ability to effectively use Google Suite.
• Ability to learn and use new software.
• Experience with Alma/Primo ILS preferred.

HoursMonday to Friday 8:00 am to 4:00 pm with some evenings and weekends as needed.

How to Apply
All interested candidates must apply online at http://eckerd.hirecentric.com. Follow the instructions to complete the online application which includes creating an applicant profile, uploading a resume and cover letter, completing an application, and identifying references.

Employment will require a successful background check.

Eckerd College is committed to fostering a diverse faculty, staff, and student body, and an inclusive campus community. Eckerd is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, gender identity, national origin, disability, veteran status, or any other characteristic protected by law. Eckerd College is especially interested in attracting candidates from historically underrepresented groups.