4 Application Support Specialist Jobs in St Cloud, MN
Eclaro is Hiring an Application Support Specialist Near St Cloud, MN
Position Overview:
- The Application Support Analyst serves as the technical leader of the application support team, supporting internal customers for all services and support-related questions of Customer's business applications.
- They will develop technical resources and mature the application support process.
- The Applications Support Analyst will also troubleshoot and resolve application issues with exceptional customer service skills.
- Constantly operates a keyboard and mouse and constantly utilizes a computer monitor(s).
- Provide technical expertise to a team of Application Support Specialists, assisting with the technical development of the team, maturing standards and processes, and escalating support issues when needed.
- Analyze, test, and troubleshoot application-related issues and implement new software and product releases.
- Perform initial triage on all new application issues.
- Interface with other IT teams and 3rd party vendors for technical support and fixes.
- Develop and maintain Standard Operating Procedures (SOP's) for common technical issues and monitors to ensure compliance and consistency with the SOP's.
- Prioritize support functions to minimize customer impact.
- Consult on automating processes as well as creating documentation and instructions.
- Maintain IT department technical documentation and support ticket system.
- Research and resolve inquiries in a professional, timely, and accurate manner.
- Identify faults, and issues and recommend appropriate paths to resolution as appropriate.
- Write, edit, and proofread technical documentation, user manuals, and training manuals.
- Suggest changes to internal procedures that enhance the use of new or existing software.
- Support Company culture by aligning actions, behaviors, performance, and decisions in accordance with the Company's values as set forth in the All-Employee Competencies.
- Complete work responsibilities outside of normal business hours as needed and infrequent travel may be required.
- Perform other duties and responsibilities as assigned.
- 2 or 4-year Degree in Information Technology, Computer Science, Software Development, or related field or equivalent combination of education and experience.
- 2 years of application support and troubleshooting experience.
- 2 years of technical expertise in support in IT.
- 2 years of experience in process improvement, and process automation (or similar experience).
- Must have experience with process improvement and process automation tools.
- Must be self-motivated, and able to work on complex technical issues independently.
- Be a team player, amenable to a variety of work projects.
- Ability to work with cross-functional teams in a fast-paced environment.
- Must be detail-oriented and analytical with the ability to apply data.
- Proficient in responding to internal and external customer situations, responding to customer needs as required.
- Think creatively and provide creative contributions to projects.
- Demonstrate a proactive commitment to Company corporate values and the success of all staff.
- Proficiency in Microsoft Office (Word, Excel, and Outlook).
- Excellent communication skills (written, listening and verbal).
Jeanine Hastingsjeanine.hastings@eclaro.com646-755-9303Jeanine Hastings | LinkedInEqual Opportunity Employer: Eclaro values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
Job Summary
Full Time
Retail
$64k-87k (estimate)
06/20/2024
07/13/2024
eclaro.com
LICHTENVOORDE, GELDERLAND
500 - 1,000
1999
L. F. W. LUTTIKHOLD-KRABBENBORG
<$5M
Retail
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The job skills required for Application Support Specialist include Customer Service, Troubleshooting, Communication Skills, Technical Support, Microsoft Office, Computer Science, etc. Having related job skills and expertise will give you an advantage when applying to be an Application Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Application Support Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Application Support Specialist positions, which can be used as a reference in future career path planning. As an Application Support Specialist, it can be promoted into senior positions as a Technical Customer Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Application Support Specialist. You can explore the career advancement for an Application Support Specialist below and select your interested title to get hiring information.
If you are interested in becoming an Application Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an Application Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Application Support Specialist job description and responsibilities
The Application Support Specialist administer all building activities like development of data models, application codes, on-line support and planning related tests.
03/20/2022: Rapid City, SD
They are responsible for any malfunctioning of applications or software systems and analyzing necessary software requirements.
02/03/2022: Norfolk, VA
They also provide assistance to the customers or clients regarding the use of various software applications.
04/09/2022: Green Bay, WI
Application support analysts can provide support through email, phone calls or live chat.
04/18/2022: Gulfport, MS
Technical support relates to the maintenance of the app, software and other organization's technological systems.
02/22/2022: Trenton, NJ
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Application Support Specialist jobs
A person who plans to become an application support specialist should be prepared to train other personnel on how to meet the technical needs of customers effectively.
03/22/2022: Lexington, KY
Previous experience as an application support specialists or a similar role.
02/28/2022: Alexandria, LA
Provide technical support to teams within the organization, and to external clients when required.
03/03/2022: Sarasota, FL
Up-to-date knowledge of scripting, coding and application software.
02/21/2022: Anchorage, AK
A technical support specialist should be able to work calmly when under pressure.
02/19/2022: Worcester, MA
Step 3: View the best colleges and universities for Application Support Specialist.
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