1 Helpdesk Analyst Job in Chicago, IL
Eclaro is Hiring a Helpdesk Analyst Near Chicago, IL
Eclaro’s client is a leading technology solutions provider, collaborating with customers to manage their needs and achieve success in their business goals. If you’re up to the challenge, then take a chance at this rewarding opportunity!
Responsibilities:
- Respond to customer requests for support via telephone, e-mail, or walkups
- Provide accurate and creative solutions to user problems in a timely manner
- Assist in the resolution of user and support issues to ensure timely distribution of knowledge and positive impact on user satisfaction
- Break/fix support of IT equipment (laptops, desktops, printers, smartphones, VTC equipment)
- Properly run network and power cables
- Maintain IT device inventories as instructed by Help Desk Manager.
- Participate in ACD phone call rotation support
- Proficient in supporting VTC related meetings and equipment
- Assist in training end users
- Research and resolve issues in a timely manner in accordance with standards
- Participate in root cause analysis
- Escalate problems to appropriate teams based on established guidelines and procedures
- Participate in team projects that enhance the quality or efficiency of service
- Respond and resolve issues effectively and efficiently
- Track unresolved calls
- Create How To knowledgebase articles
- Troubleshoot remote connectivity issues for traveling users and remote offices
- Basic Systems Administration experience (Windows)
- Four years of high school or vocational school
- Two years of college or technical school
- Four-year college degree
- Advanced degree (J.D., Master's, etc.)
- Some experience, but less than one year
- Two to four years
- Three to five years
- Five to seven years
- Seven to ten years
- Ten years or more
- Relationship building (people) skills
- Excellent communication skills (both verbal and written)
- Excellent organizational skills, ability to take technical direction and ability to prioritize tasks
- Strong understanding of distributed systems architecture and general knowledge of multiple technical disciplines
- Technical knowledge and aptitude in the areas of networks, network topologies, PC workstations (configuration and connectivity), remote network access, network file servers, applicable software and troubleshooting techniques
- Ability to understand and assist in solving network server problems or network infrastructure issues
- Demonstrable experience in the first level support of laptop and desktop computers.
- Demonstrated problem-solving skills
- Ability to maintain a high level of client trust and confidence in the understanding of and concern for clients' needs
- Must possess a motivated and team player work ethic
- Windows 7, 10
- Basic Mac support
- MS Office 365
- Microsoft Outlook
- Citrix support
- Remote Access Client
- VPN
- Dell and Microsoft Desktops/Laptops
- Sharp Printers/copiers
- Smartphone support
- Good understanding of TCP/IP
- SCCM knowledge
- Active Directory knowledge
- Laptop/Desktop Imaging experience
Commuter Check Pretax Commuter Benefits
Eligibility to purchase Medical, Dental & Vision Insurance through Eclaro
If interested, you may contact:
Karl Sumagui karl.sumagui@eclaro.com 6466952947 Karl Sumagui | LinkedIn Equal Opportunity Employer: Eclaro values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
Job Summary
Full Time
Retail
$51k-63k (estimate)
05/10/2023
07/17/2024
eclaro.com
LICHTENVOORDE, GELDERLAND
500 - 1,000
1999
L. F. W. LUTTIKHOLD-KRABBENBORG
<$5M
Retail
Related Companies
The job skills required for Helpdesk Analyst include Troubleshooting, Help Desk, Problem Solving, Active Directory, Communication Skills, VPN, etc. Having related job skills and expertise will give you an advantage when applying to be a Helpdesk Analyst. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Helpdesk Analyst. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Helpdesk Analyst positions, which can be used as a reference in future career path planning. As a Helpdesk Analyst, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Helpdesk Analyst. You can explore the career advancement for a Helpdesk Analyst below and select your interested title to get hiring information.
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